Nitirot Chotirutrungsri
Las Vegas,NV
Summary
Proven track record in enhancing guest experiences and streamlining service operations, notably at The Langham Hotel Sydney. Expert in cash handling and exceptional customer service, demonstrating a strong work ethic and the ability to multitask effectively. Achieved significant improvements in customer satisfaction and operational efficiency through collaboration and focused guest engagement.
Overview
19
19
years of professional experience
Work History
Server
The Langham Hotel Sydney
07.2020 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Server
Great Wolf Lodge Resort
08.2015 - 06.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Restaurant Busser
Best Western Hotel
10.2012 - 02.2015
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Restaurant Cashier
Thai Thai Restaurant
06.2005 - 08.2009
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
Education
High School -
Monterey High School
Lubbock, TX04.2007
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
The Langham Hotel Sydney
07.2020 - 01.2024
Restaurant Server
Great Wolf Lodge Resort
08.2015 - 06.2020
Restaurant Busser
Best Western Hotel
10.2012 - 02.2015
Restaurant Cashier
Thai Thai Restaurant
06.2005 - 08.2009
High School -
Monterey High School
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