Niusha Javid
MCLEAN,VA
Summary
Finance Manager and department lead specializing in lienholder relations, deal structure, and customer satisfaction index performance. I work directly with banks and credit unions to secure fast funding, clear stipulations, and strengthen lender partnerships while maximizing per vehicle retail through smart structure and product penetration. Known for persuasive yet fully compliant menu presentations, I focus on presenting real value so customers feel informed and confident. I track and improve customer satisfaction results by tightening process from first pencil through delivery, reducing rewrites and keeping communication clear. Within the finance office I coach the team on structure, lender programs, and presentation skills so the entire department increases profitability while protecting a transparent, professional customer experience.
Overview
12
12
years of professional experience
Work History
F&I Director
Sheehy Volkswagen
Springfield, VA
07.2025 - Current
- Oversaw budget management, ensuring fiscal responsibility while maximizing departmental efficiency.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
F&I Manager
Sheehy Volkswagen
Springfield
01.2025 - 07.2025
- Managed finance and insurance processes, ensuring compliance with industry regulations.
- Developed customer relationships to enhance satisfaction and retention rates.
- Analyzed financial data to optimize product offerings and pricing strategies.
- Collaborated with lenders to secure competitive financing options for customers.
F&I Manager
Ourisman Automotive Group
Bethesda, MD
04.2024 - 10.2024
- Worked with lending institutions to secure financing and fulfill contracts / E-Contracts.
- Maximized dealership profitability through effective selling of finance products, warranties, and service contracts.
- Developed tailored finance solutions to meet customer needs, enhancing overall buying experience and dealership retention
- Completed, reviewed and processed paperwork to finalize sales.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
Rental Manager
Asbury Automotive Group
Vienna, VA
09.2023 - 04.2024
- Resourceful associate in the rental department of a dealership, specializing in efficient vehicle rental services and adept at managing insurance billing processes
- Demonstrates strong organizational skills in coordinating rental agreements, ensuring customer satisfaction, and navigating insurance claims seamlessly
- Proven ability to provide excellent customer service while handling billing intricacies, contributing to a smooth and customer-centric rental experience
Appraiser
Jim Koons Automotive Companies
Vienna, VA
09.2022 - 09.2023
- Detail-oriented master car appraiser skilled in accurately assessing vehicle values and facilitating strategic purchases for the dealership
- Proficient in market analysis, negotiation, and maintaining up-to-date knowledge of industry trends
- Adept at securing favorable deals while ensuring optimal profit margins
Internet Manager
Sheehy Infinity
Vienna, VA
05.2020 - 05.2022
- Dynamic internet manager with a successful background in optimizing online sales channels for a dealership
- Proven ability to leverage digital platforms, manage online leads effectively, and convert prospects into satisfied customers
- Strong communication and customer service skills, coupled with a deep understanding of digital marketing strategies
- Track record of driving online sales growth and enhancing the overall digital presence of the dealership
Sales Consultant
Sheehy Infinity
Vienna, VA
09.2018 - 05.2020
- Results-driven car sales professional with a proven track record of exceeding sales targets
- Exceptional interpersonal and negotiation skills, combined with in-depth product knowledge, to guide customers through the buying process
- Skilled in building and maintaining client relationships, ensuring customer satisfaction
- Adept at leveraging effective sales techniques to meet and surpass revenue goals in a competitive automotive market
Office Manager
E&S Constructions LLC
Centreville, VA
06.2015 - 09.2018
- Dedicated and organized office manager with a demonstrated history of efficiently overseeing administrative operations
- Possesses strong leadership skills, adept at coordinating tasks, managing schedules, and ensuring a smooth workflow
- Proven ability to streamline operations, enhance efficiency, and implement cost-effective solutions
Shift supervisor
Tommy Bahama
Vienna, VA
09.2013 - 05.2015
- Dynamic shift supervisor at Tommy Bahama, known for adeptly overseeing daily operations with a focus on exceptional customer service
- Proven leadership skills in managing and motivating a team to achieve sales targets and maintain store standards
- Well-versed in inventory management, merchandising, and providing a welcoming atmosphere
- Demonstrates a commitment to upholding the brand image and ensuring a positive shopping experience for customers
Skills
- Proficient in ERA-IGNITE
- Proficient in Dealertrack
- Proficient in Route One
- Adaptability and Flexibility
- Business Development
- Communication
- Customer Relationship Management
- Effective Decision Making
- Organizational Excellence
- Problem Solving
- Team Collaboration
- Time Management and Prioritization
- Attention to Detail
- Negotiation
Languages
English
Farsi
Timeline
F&I Director
Sheehy Volkswagen
07.2025 - Current
F&I Manager
Sheehy Volkswagen
01.2025 - 07.2025
F&I Manager
Ourisman Automotive Group
04.2024 - 10.2024
Rental Manager
Asbury Automotive Group
09.2023 - 04.2024
Appraiser
Jim Koons Automotive Companies
09.2022 - 09.2023
Internet Manager
Sheehy Infinity
05.2020 - 05.2022
Sales Consultant
Sheehy Infinity
09.2018 - 05.2020
Office Manager
E&S Constructions LLC
06.2015 - 09.2018
Shift supervisor
Tommy Bahama
09.2013 - 05.2015