Nivea Luke
Richmond Hill,NY
Summary
Driven and detail-oriented professional with a strong background in union representation and train operations at MTA New York City Transit. Demonstrates knowledge in Microsoft Word and Excel, alongside a proven ability to maintain confidentiality and manage time efficiently. Excels in both team-oriented and independent work environments, showcasing exceptional organizational skills and a commitment to enhancing workplace productivity.
Overview
12
12
years of professional experience
Work History
Union Representative
Mta New York City Transit
08.2021 - Current
- Maintain the confidentiality of the members and their incidents.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
- Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
- Improved workplace conditions for union members by identifying safety hazards and recommending corrective actions.
- Participated in labor-management meetings to discuss labor issues.
Typist
Mta New York City Transit
07.2014 - 08.2015
- Increased typing accuracy by implementing proofreading and editing techniques.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
Train Conductor
Mta New York City Transit
05.2012 - Current
- Under supervision, I am responsible for the safe, timely and proper operation of trains in customer service.
- In customer service, I open and close doors, make proper announcements and set up the automatic announcement system.
- While in customer service, I interact with the Train Operator, Supervision, and Operations Control Center, when necessary.
- I've worked as a platform conductor, patrolled platforms, and assisted customers to safely detrain and entrain.
- I work in areas where I may have to walk along subway tracks, step over third rails, and ascend and descend from the train and and catwalks to the roadbed.
- I've worked all shifts and in all types of weather.
- Maintained strict schedules for passengers.
- Made public announcements on routes and delays.
Education
Skills
- I'm hard worker, a fast learner and a team player
- But I also work well independently
- Knowledgeable of Microsoft Word and Excel
- I am organized and excellent with time management
Timeline
Union Representative
Mta New York City Transit
08.2021 - Current
Typist
Mta New York City Transit
07.2014 - 08.2015
Train Conductor
Mta New York City Transit
05.2012 - Current
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