Nivia Cespedez
WX,UT
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Mail Carrier
Dominion Energy
10.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Dominion Energy policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Utilized mail processing machines in weighing, stamping and processing mail items.
Mail Carrier
Saxon Global/ Dominion Energy
04.2022 - 10.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Utilized mail processing machines in weighing, stamping and processing mail items.
Collection Agent
Complete Recovery Corp.
11.2021 - 04.2022
- Inbound/Outbound calls helping customers with overdue payments and making other arrangements if need be
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Courier Delivery Driver/ Dispatcher
Intermountain Supply Chain Center
03.2020 - 09.2021
- Driver-takes product’s every day to hospitals and clinics and picks up new tests to go back to Central Lab
- Dispatcher- taking calls from hospitals and clinics to pick up Specimens, warehouse sorting for the next day drivers.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Utilized GPS navigation systems to navigate faster routes.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Customer Service Rep.
Teleperformance
04.2019 - 03.2020
- Helping USAA customers with their cards needs
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
Driver
Salt City Courier
02.2019 - 03.2019
- Delivering items from
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Protected people and equipment from hazardous materials by using correct procedures.
Flex Security Guard
Securitas Security Services
06.2017 - 08.2018
- Insure the security of the assigned area, Fill in where need to cover other officers, Train other officers in all aspects of job duties
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Customer Service Rep
Discover Financial Services
10.2014 - 06.2017
- Student Loans-incoming calls, Educating students on the best means of financing their education
- Assistant Coach- Helping Team Lead with projects, Assisting Students to become better at the job and OTIS- Managing my own time keeping, Attending meetings with headquarters and management about projects, Making sure projects were done on time and other agents were on Task with management’s timeline.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bountiful High School
01.2001
Skills
- Route Management
- Vehicle Loading
- Mail Sorting
- Supply Management
- Hand Tool Mastery
- Technical Troubleshooting
- Documentation and Reporting
Languages
English
Spanish
woodworking
I've learned woodworking by watching and then doing, I have steady hands and I'm able to see the project done before I've made it.
Timeline
Mail Carrier
Dominion Energy
10.2022 - Current
Mail Carrier
Saxon Global/ Dominion Energy
04.2022 - 10.2022
Collection Agent
Complete Recovery Corp.
11.2021 - 04.2022
Courier Delivery Driver/ Dispatcher
Intermountain Supply Chain Center
03.2020 - 09.2021
Customer Service Rep.
Teleperformance
04.2019 - 03.2020
Driver
Salt City Courier
02.2019 - 03.2019
Flex Security Guard
Securitas Security Services
06.2017 - 08.2018
Customer Service Rep
Discover Financial Services
10.2014 - 06.2017
Bountiful High School
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