Rocio Alonso
Cutler Bay,FL
Summary
Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction through expert order fulfillment and digital shopping solutions. Skilled in customer engagement and team motivation, I excel in creating personalized experiences and fostering professional relationships. Achieved significant improvements in inventory management and upselling, demonstrating both hard and soft skills essential for success.
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure.
Overview
14
14
years of professional experience
Work History
Digital Shopper
Walmart
1025 Sawdust Rd, Spring Tx 77380
02.2019 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
Seller
Herbalife
28 Pebble Passage, Dallas GA 30132
01.2018 - Current
- Managed inventory levels effectively, ensuring products were always available for purchase and minimizing out-of-stock situations.
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
Team Leader
Diversified Maintenance
5220 Jimmy Lee Smith Pkwy, Hiram, GA 30141
12.2016 - 01.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Bartender and Waitress
Disco Azúcar 57
Española, NM
01.2011 - 12.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
Education
Bachelor of Science - Petroleum Geology
Vitalio Acuña
Havana, Cuba06-1992
Skills
- Order fulfillment
- Customer service
- Customer relations
- Customer engagement
- Team motivation
- Sales techniques
- Active Learning
- Good Clearance
- Operating hand trucks
- Learning Strategies
- Professional Relationships
Languages
Spanish
Native or Bilingual
English
Professional Working
Italian
Limited Working
Portuguese
Elementary
Timeline
Digital Shopper
Walmart
02.2019 - Current
Seller
Herbalife
01.2018 - Current
Team Leader
Diversified Maintenance
12.2016 - 01.2017
Bartender and Waitress
Disco Azúcar 57
01.2011 - 12.2014
Bachelor of Science - Petroleum Geology
Vitalio Acuña