Summary
Overview
Work History
Education
Skills
Timeline
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Nixmary Santos

Newark,NJ

Summary

Seeking a position in a well-reputed company to fully utilize my skills and attributes of being detail oriented with the ability to work in a fast pace environment, and gain professional advancements opportunities to help strengthen the company success.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Banana Republic
03.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Team Leader

Popeyes
03.2022 - 06.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.

Education

High School Diploma -

Peoples Preparatory Charter School
Newark, NJ
06.2024

Skills

  • Customer Service
  • Friendly, Positive Attitude
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Multitasking
  • Excellent Communication
  • Computer Skills
  • Dependable and Responsible
  • Attention to Detail
  • Teamwork and Collaboration
  • Problem Resolution
  • Active Listening
  • Calm Under Pressure
  • Verbal Communication
  • Organizational Skills
  • Customer Satisfaction
  • Reliability and punctuality

Timeline

Customer Service Cashier

Banana Republic
03.2023 - Current

Team Leader

Popeyes
03.2022 - 06.2023

High School Diploma -

Peoples Preparatory Charter School

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Nixmary Santos