
Proven leader and efficient Support Lead at Five Below, adept in team management and customer service excellence. Excelled in training new hires, enhancing talent development, and ensuring operational compliance. Skilled in cash handling and Microsoft Office, consistently delivering results by fostering a motivated and organized work environment.
-Maintained store brand standards to include merchandising and cleanliness
-Provided excellent customer service
-Responsible for training all new hires including talent development
-Responsible for all closing tills and preparing bank deposits
-Made sure employees clocked in on time and took lunch and breaks in a timely manner
-Provide in the moment feedback to associates to align with company policies and procedures
-Team Management
-Escalation Handling
-Feedback Management
-Customer Service
-Cash Handling
-Self Motivated
-Organized
-Microsoft Word
-Microsoft Powerpoint