Niya Graham
Charlotte,NC
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in medical terminology and fostering collaboration, consistently achieving operational goals and promoting a positive work environment.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Atrium Healthcare
Charlotte, NC
06.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Manager of Operations
Chick-fil-A
Charlotte, NC
05.2020 - 05.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Streamlined operational processes by implementing efficient workflow management strategies.
Education
Health Care Management
Winston-Salem State University
Winston-Salem, NC05.2026
Skills
- Customer service
- Multitasking and organization
- Medical terminology
- Team collaboration
- Conflict resolution
- Team leadership
Timeline
Patient Access Representative
Atrium Healthcare
06.2023 - Current
Manager of Operations
Chick-fil-A
05.2020 - 05.2024
Health Care Management
Winston-Salem State University