NIya Kuehlewind
Allendale,MI
Summary
Dependable and flexible employee with a strong work ethic with experience in retail and fast-paced kitchens. Acute attention to detail and efficient time management. Fast learner with leadership skills to assure the comfort of staff and customers. Reliable worker with flexible schedules and a driving force to learn and help others learn.
Overview
1
1
year of professional experience
Work History
Dishwasher
The Main Street Pub
Allendale, MI
07.2023 - 08.2023
- I often organized the kitchen during breakfast and dinner rushes when needed and helped the servers and cooks get their dishes done on time and delivered to their respective customers.
- I would stock kitchenware and operate industrial dishwashers.
- I cleaned food preparation areas such as cupboards, appliances exteriors and interiors, countertops, walls, sinks and floors.
- Often cleaned up anything hazardous to guests and employees alike which included any lingering garbage's and any broken kitchenware.
- Thoroughly scrubbed grease traps to prevent any forms of accidents or liabilities.
- Regularly performed routine maintenance on industrial equipment and anything related to maintaining the cleanliness of the dishes
Cashier/Lead Shelf Stocker
Family Farm & Home Farm Stores
Allendale, MI
09.2022 - 07.2023
- Greeted customers warmly and welcoming.
- Kept the store and entrance cleanly for any potential customers.
- Helped lift weight of 50lbs for customers who where physically unable too.
- Shopped for customers who ordered online and made sure they were given to the correct person upon arrival.
- Supervised any new employees and ensured they familiar with the regulated standards.
- Operated and taught computer systems for ensuring the proper placement of products.
- Guided customers to the correct aisles of products.
- Pushed deals out to customers for more potential revenue to the store.
- Made sure all products were within their expiration date and disposing of them properly if they were.
- Balanced registers at the end of each shift and prepared bank deposits and reporting them to my manager.
- Assisted customers with inquiries, returns, exchanges, refunds, and other transactions as needed and ensured they were properly documented.
- Ensured the shelves were properly stocked with products every night for the opening shift.
- Made sure any threat to the employees or guests safety was properly taken care of.
- Ensuring the guests satisfaction and needs with professionally friendly service.
- Pushed seasonal deals to the customers when active.
- Finished every required task when assigned.
- Made sure every employee was properly doing their jobs to the best of their abilities.
- Verified products were labeled with their correct price tags.
- Answered the phone regularly and answered any questions relating to the store.
Hostess/Lead Busser
IHOP
Allendale, MI
03.2022 - 06.2022
- Greeted and set guests according to the pre determined sections of the servers on shifts.
- Determined the sections of each server on shift for the day and made sure they were all equally divided based on the number of people present to work.
- Ran food from the pass to tables and often helped fetch drinks for servers.
- Scheduled reservations over phone and in person and managed wait times in accordance with the chefs and servers.
- Bussed tables after customers left and kept a cleanly, organized area around the dining tables.
- Rolled silverware for the customers.
- Often connected with customers making them feel welcome and comfortable, making sure to always keep both the customers and workers satisfied as well as I could within my range.
- Managed Sunday morning rushes leading the bussers beneath me for the most optimal route.
- Always accepted any request the customer wanted to ensure maximum satisfaction.
- Helped the dishwasher in the back when needed.
- Communication with what needed to be done and what has been done to ensure the most optimal time management.
- Managed take-out orders and ensured they made it to the right customers.
- Mopping, sweeping and vacuuming the front of house to always keep a cleanly appearance to customers.
- Always wishing to resolve any customer and employee frustrations to keep everyone in the best mood.
- The customer always came first unless they were openly or covertly threatening the employees safety.
- Resolved conflicts between staff and customers.
- Always completing everything assigned to me within a timely manner as professionally as possible.
Education
Jenison International Academy
Jenison, MI05-2024
Skills
- Kitchen Station Support
- Quality Control
- Supply Restocking
- Sanitizing Protocols
- High Efficiency
- Safety Awareness
- Health Code Compliance
- Stress Tolerance
- Customer Service Excellence
- Machine Operation
- Strong Work Ethic
- Complex Problem-Solving
Affiliations
- Reading
- Cycling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Part of the National Society of High School Scholars (NSHSS).
- Earned Emerald Scholarship from Eastern Michigan University.
- Earned a Platinum medal on the ACT Work Keys exam.
References
References available upon request.
Timeline
Dishwasher
The Main Street Pub
07.2023 - 08.2023
Cashier/Lead Shelf Stocker
Family Farm & Home Farm Stores
09.2022 - 07.2023
Hostess/Lead Busser
IHOP
03.2022 - 06.2022
Jenison International Academy
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