Niya Walker
Atlanta,GA
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Chic-Fil-A
Stone Mountain, GA
04.2023 - Current
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Educated customers on product features and technical details to highlight benefits.
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
- Suggested additional products or services that may benefit the customer's needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided accurate information about products and services.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Identified customer needs by asking questions and advising on best solutions.
- Replenished and arranged items to maintain appearance.
Package Handler
Fed Ex Ground
Ellenwood, GA
08.2023 - 05.2024
- Assembled containers or crates for large shipments using hand tools and power tools.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Conducted package inspections for damage and reported discrepancies to supervisor.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Secured items in truck by strapping over protective padding.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Checked all outgoing shipments to ensure accuracy of contents.
- Examined and inspected containers, materials, and products to meet packing specifications.
- Used scanners to track parcel information, condition or receipt.
- Maintained a clean work environment by removing debris from the loading dock area.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA05-2019
Skills
- Check processing
- Order coordination
- Drawer management
- Up-selling techniques
- Retail merchandising
- Time management
- Adaptability and flexibility
- Customer satisfaction
- Customer service
- Basic math
- Guest services
References
References available upon request.
Timeline
Package Handler
Fed Ex Ground
08.2023 - 05.2024
Customer Service Cashier
Chic-Fil-A
04.2023 - Current
High School Diploma -
Cedar Grove High School
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