Niyah Respress
Dothan,AL
Summary
Eager to leverage a strong background in customer service and sales to excel in the role of Beauty Advisor; adept at product demonstration and relationship building, ensuring personalized client experiences and fostering brand loyalty. With a proven track record in dynamic retail environments, ready to bring passion for beauty and skincare to a new challenge.
Overview
8
8
years of professional experience
Work History
Sales Manager
Ulta Beauty
Dothan, AL
08.2025 - Current
- Led sales team to exceed monthly targets through strategic planning and performance optimization.
- Developed training programs that enhanced product knowledge and customer service skills among staff.
- Analyzed market trends to identify opportunities for growth and align sales strategies accordingly.
- Implemented promotional campaigns that increased customer engagement and drove store traffic.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Associate
Victoria's Secret
Dothan, AL
12.2021 - Current
- Process transactions efficiently, ensuring accurate payment handling and change distribution.
- Manage inventory levels, supply stock, and customer orders to maintain store operations.
- Cultivate and sustain strong relationships with customers by employing effective communication and interpersonal skills.
Key Holder
Ulta Beauty
Dothan, AL
05.2025 - 08.2025
- Managed opening and closing procedures, ensuring store security and compliance with company policies.
- Trained and mentored new team members on customer service standards and operational protocols.
- Oversaw inventory management, conducting regular audits to maintain stock levels and product organization.
- Enhanced customer experience by providing personalized beauty consultations and recommendations.
- Collaborated with management to develop promotional events, increasing foot traffic and brand engagement.
Supervisor
Finishline
Dothan, AL
03.2020 - 06.2021
- Addressed and resolved customer complaints, enhancing satisfaction and adapting policies to align with evolving consumer requirements.
- Prepared detailed reports summarizing outcomes to support informed managerial decision-making.
Sales Associate
Journey's
Dothan, AL
06.2018 - 05.2019
- Provided detailed product knowledge and demonstrations to enhance customer understanding, leading to informed purchasing decisions.
- Collaborated effectively with team members to meet and exceed sales targets.
- Contributed to a customer-centric environment by ensuring a thorough understanding of products' benefits and uses.
Education
High School Diploma -
Dothan High School
Dothan, AL06.2020
Skills
- Implemented strategies for effective conflict resolution, promoting positive interpersonal relationships
- Achieved improved team performance through targeted training sessions Enhanced team capabilities by developing and delivering comprehensive training materials Drove team engagement and productivity by facilitating interactive learning experiences
- Managed client interactions and addressed inquiries to foster positive engagement and trust
- Developed comprehensive reports on business metrics to support data-driven initiatives
- Facilitated team dynamics and performance improvements through effective leadership strategies
- Developed and communicated performance goals to align team objectives with organizational strategy
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business
Timeline
Sales Manager
Ulta Beauty
08.2025 - Current
Key Holder
Ulta Beauty
05.2025 - 08.2025
Sales Associate
Victoria's Secret
12.2021 - Current
Supervisor
Finishline
03.2020 - 06.2021
Sales Associate
Journey's
06.2018 - 05.2019
High School Diploma -
Dothan High School