Niyana Brown

● Provide ground support and customer- focused service for private, charter,
corporate aircraft, and helicopters in a fast-paced FBO environment.
● Deliver courteous and professional service to pilots, flight crews, passengers, and
customers while responding to changing operational needs.
● Safely fuel a variety of aircraft while following strict safety procedures and
operational standards.
● Marshal, park, tow, and reposition aircraft using proper ground handling
procedures.
● Coordinate closely with team members to efficiently service aircraft and support
scheduled departures and customer expectations.
● Perform baggage handling, lavatory services, potable water service, and ground
support equipment operations to ensure aircraft are prepared for departure.
● Maintain safe and organized ramp operations while adapting to changing flight
schedules, time-sensitive requests, and customer needs.
● Work efficiently in a high-pressure environment while maintaining professionalism,
reliability, and a positive attitude.

●Supervised ramp agents while ensuring compliance with FAA regulations and company safety standards.

●Coordinated aircraft loading, unloading, pushbacks, and aircraft departures.

●Prepared daily operational documentation, pass-down reports, maintenance communications, and timecards.

●Coordination with flight crews, maintenance personnel, and station leadership.

●Assisted with operational planning to improve workflow and station performance.

● Cultivated warm relationships with guests.
● Maintained order efficiency and accuracy through clear communication with
kitchen staff.
● Managed multiple priorities while providing attentive service, responding to
individual needs, and maintaining a welcoming environment.
● Built an unforgettable atmosphere for all age groups and celebrations.