Ni’Yana Hackney

Fayetteville,NC

Summary

Proven track record in customer service and assistance, highlighted by a successful tenure at Foundever where I excelled in managing high-stress situations and resolving customer complaints with empathy, boosting loyalty and repeat business. Demonstrates strong work ethic, integrity, and patience, alongside effective communication skills, ensuring customer satisfaction and retention.

Overview

2025

years of professional experience

Work History

Cashier

Panera Bread

Customer Service Representative

Foundever

04.2023 - 07.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Pine Forest High School

Fayetteville, NC

06.2023

Skills

Customer Service
Customer Assistance

Work Ethic and Integrity
Patience and Empathy

Timeline