Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Niyati Patel

1900 Avalon Dr. Waukesha

Summary

Highly motivated and detail-oriented professional with a solid background in both retail and healthcare settings. Demonstrated success in delivering exceptional customer service, resolving complex issues, and handling sensitive information with accuracy and discretion in fast-paced environments. Currently pursuing a Pre-Medical track at the University of Wisconsin–Madison, integrating academic excellence with hands-on experience in patient support, medication safety, and community engagement. Committed to professionalism, empathy, and precision—core values that shape a future career in healthcare.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
05.2023 - 05.2025
  • Accurately prepared and dispensed prescription medications
  • Verified prescription information, dosages, and patient details to ensure accuracy and medication safety.
  • Administered immunizations (including flu, COVID-19, shingles, etc.)
  • Processed and resolved third-party insurance claims to minimize delays and maximize prescription access.
  • Provided excellent customer service by educating patients on medication usage, refill procedures, and over-the-counter products.

Customer Service Advocate

Target
08.2021 - 08.2022
  • Worked collaboratively with team members to improve service efficiency and enhance overall customer satisfaction.
  • Warmly greeted guests upon entry and at checkout, creating a welcoming in-store experience.
  • Addressed guest questions and concerns with professionalism and a customer-first attitude.
  • Efficiently scanned, bagged, and processed purchases while maintaining accuracy and speed.

Education

Bachelor of Science - Biology

University of Wisconsin, Madison
Madison, WI
05-2026

Waukesha Academy of Health Professions
Waukesha, WI
06-2022

Skills

  • Accurate Data Entry
  • Strong Attention to Detail
  • Effective Problem Solving
  • Exceptional Customer Service
  • Clear Communication
  • Collaborative Teamwork
  • Efficient Time Management

Certification

  • Certified Pharmacy Technician
  • Certified Nursing Assistant

Timeline

Certified Pharmacy Technician

Walgreens
05.2023 - 05.2025

Customer Service Advocate

Target
08.2021 - 08.2022

Bachelor of Science - Biology

University of Wisconsin, Madison

Waukesha Academy of Health Professions

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