Niyha Brinkley
Rosenberg
Summary
Dedicated professional and United States Army veteran with a strong track record of delivering exceptional service and support. Expertise in handling inquiries, resolving issues, and fostering positive customer experiences in fast-paced environments. Proficient in active listening and problem-solving, consistently maintaining a friendly and professional demeanor. Demonstrated ability to build robust customer relationships, enhance satisfaction rates, and contribute to overall team success while upholding company standards through efficient and personalized service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Behavioral Health Technician
West Park Springs
Richmond, TX
01.2026 - Current
- Monitored patient behavior and emotional well-being to ensure safety and compliance with care plans.
- Assisted in implementing therapeutic activities, fostering engagement and promoting positive coping strategies.
- Documented patient progress and changes in behavior, contributing to ongoing treatment evaluations.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to patient needs.
- Conducted regular safety checks of facilities, identifying potential hazards to improve patient environments.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Treated clients and families with respect and dignity.
Automated Logistics Specialist (92A)
United States Army Reserve 103rd QM Co
Houston, TX
08.2018 - Current
- Managed inventory valued at $3M, ensuring accurate tracking, allocation, and accountability of all parts and equipment with zero discrepancies or losses.
- Coordinated with external organizations for equipment maintenance and repairs during critical combat operations, ensuring operational readiness.
- Received, processed, and tracked military equipment orders, maintaining accurate records to support mission-critical supply chain operations.
- Maintained up-to-date documentation of organizational assets and equipment; conducted inventory audits to verify accountability and compliance with military regulations, strengthening logistical integrity.
Night Auditor
Hotel Zaza
Houston, TX
11.2023 - 08.2025
- Managed check-in and check-out processes using the hotel’s Opera system to enhance guest satisfaction.
- Delivered exceptional guest service by addressing guests by name and adhering to the 10-5 Rule for warm, personalized interactions.
- Enhanced guest retention by inquiring about their stay upon departure, expressing gratitude, and inviting return visits while assisting with future reservations and providing information about hotel amenities.
- Promoted and enrolled guests in ZIP Loyalty Program by demonstrating in-depth knowledge and managing VIP guest records to ensure personalized experiences and efficient service.
- Operated and maintained all Front Desk technical equipment to efficiently support daily operations.
- Collaborated with various hotel departments to maintain comprehensive knowledge of hotel facilities across multiple locations, ensuring accurate guest assistance and improved communication.
- Consistently adhered to professional grooming standards and uniform policies, representing the hotel brand.
- Followed hotel safety protocols and utilized safety equipment to maintain a secure environment.
- Executed various tasks to support overall hotel operations.
Psychiatric Technician
Texana Crisis Center
Rosenberg, TX
10.2022 - 10.2023
- Provided direct care and support to patients with mental illnesses, co-occurring substance use disorders, and dual diagnoses in voluntary and involuntary crisis units.
- Maintained a secure and supportive patient environment by implementing de-escalation techniques and crisis intervention strategies.
- Assisted licensed nursing staff in delivering nursing-delegated services, ensuring patient safety and adherence to treatment plans.
- Collaborated with clinical treatment team and nurses to enhance patient care and treatment outcomes.
- Ensured compliance with facility protocols and regulatory guidelines to support effective crisis intervention and patient management.
- Reported directly to the Crisis Center Manager, providing updates on patient care, safety concerns, and operational needs.
- Built trust with clients through consistent communication and support. by providing reliable assistance during drop offs or returns of medication when required.
- Performed essential housekeeping duties and meal preparation to maintain a clean, safe, and comfortable environment for patients.
- Performed routine vehicle inspections and reported any issues to the manager, promoting proactive maintenance and reducing breakdowns.
Psychiatric Nursing Assistant
El Paso Psychiatric Hospital
El Paso, TX
01.2022 - 09.2022
- Provided physical support to patients by assisting with mobility, guiding movements during recreational and therapeutic activities, and escorting them to and from scheduled sessions.
- Supported patients during meals by carrying food trays and facilitating snack distribution to enhance nutritional intake.
- Performed basic nursing duties such as bed baths, back rubs, collecting urine specimens, and weighing patients, while also reporting signs of illness or unusual behavior to medical staff.
- Coordinated delivery of supplies, laundry, and medical equipment to staff, addressing patient needs efficiently. Assisted during emergencies, including fire drills, accident response, and crisis management to ensure safety.
- Executed additional duties as assigned to maintain safety, well-being, and comfort of patients.
CNA - Certified Nursing Assistant
Regent Care Center
El Paso, TX
01.2021 - 10.2021
- Assisted patients with daily bathing, dressing, and personal hygiene, enhancing comfort and well-being; served meals and supported patients requiring feeding assistance.
- Monitored and recorded vital signs, including blood pressure and pulse, to facilitate timely health assessments.
- Assisted patients with mobility, including transfers to beds, wheelchairs, and examination tables.
- Responded promptly to patient calls, addressed immediate needs, and provided support; conducted daily physical checks for bruises, wounds, and signs of infection, reporting concerns to medical staff.
- Sanitized patient rooms and beds to uphold cleanliness and infection control; changed bed linens and restocked supplies to ensure patient comfort and readiness of facility.
- Communicated with healthcare providers to obtain and relay information about patient conditions and treatment plans.
Inpatient Billing And Collection Specialist
William Beaumont Army Medical Center
Fort Bliss, TX
09.2019 - 12.2020
- Processed inpatient claims by reviewing patient charts, verifying insurance information, and ensuring billing accuracy prior to submission.
- Resolved account discrepancies by coordinating with nursing staff, case managers, and insurance representatives to ensure accurate billing and timely payments.
- Followed up on unpaid claims, appealed denied claims, and documented payer communication to improve account status tracking and facilitate prompt resolution.
- Ensured compliance with CMS, HIPAA, and hospital billing policies at all stages of the revenue cycle.
- Assisted patients in understanding balances, payment options, and financial responsibilities, fostering trust through professionalism and empathy.
- Conducted drug testing on 40% of the unit monthly, ensuring accurate collection of sensitive soldier information.
Education
Associate of Science -
Lone Star Community College
Cypress, TX07-2026
High School Diploma -
Elsik High School
Alief, TX05-2018
Skills
- Patient Care Coordination
- Behavioral Assessment
- Crisis Intervention
- Mental health support
- Mental Health Regulations
- Clinical Observation
- Documentation skills
- Time management
- Team Collaboration
- Customer Communication
- Conflict resolution
- Microsoft Office / Xactimate
- Active listening
- Emotional Support
Certification
- The Adjuster School Successful completion of 40 credit hours in an online Texas All-Lines Adjuster pre-licensing course. Completion of all requirements of the Texas Department of Insurance, such as fingerprinting and background checks for license application. Licensed Insurance Adjuster, TX – All Lines License #3417293
- Certified Nursing Assistant (CNA) | 2021
- Certified Behavioral Health Technician | 2021
- Board Certified Autism Technician | 2021
- CPR Certification | 2021
Timeline
Behavioral Health Technician
West Park Springs
01.2026 - Current
Night Auditor
Hotel Zaza
11.2023 - 08.2025
Psychiatric Technician
Texana Crisis Center
10.2022 - 10.2023
Psychiatric Nursing Assistant
El Paso Psychiatric Hospital
01.2022 - 09.2022
CNA - Certified Nursing Assistant
Regent Care Center
01.2021 - 10.2021
Inpatient Billing And Collection Specialist
William Beaumont Army Medical Center
09.2019 - 12.2020
Automated Logistics Specialist (92A)
United States Army Reserve 103rd QM Co
08.2018 - Current
Associate of Science -
Lone Star Community College
High School Diploma -
Elsik High School