Njaja Sims
Atlanta,GA
Summary
A Professional Business oriented self starter able to bring a unique dynamic to any establishment. With years of experience as a Restaurant Leader Business owner Sales Manager, increasing YoY production by 400%. I Pride myself on knowing what it takes to complete a task while remaining devoted to customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Manager
Prime Communications AT&T
08.2024 - Current
- Developed sales strategies to boost market reach.
- Built connections with important clients while supporting current customers.
- Prepared and shared monthly sales performance reports with management.
- Reviewed data to uncover customer behavior trends and devised action plans.
- Oversaw daily sales department operations and supervised team members.
- Guided and supported junior sales staff to enhance their performance.
- Assisted customers with technical inquiries regarding product features.
- Held regular meetings with team members to discuss quarterly and yearly objectives.
- Formulated sales plans and objectives to meet team goals.
Sales Representative
Prime Communications AT&T
07.2022 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Developed key customer relationships to increase sales.
- Recommended changes in products and services based on customer feedback.
Shift Manager
Wingz On Wheelz
05.2019 - 06.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Processed weekly payroll information using appropriate software applications.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
Education
Associate of Science - Psychology
Georgia Highlands College
Rome, GA08.2016
High School Diploma -
Marietta High School
Marietta, GA05.2012
Skills
Customer Service
Sales Forecasting
Records Management
Sales Development
Business Development
Sales closing
Payroll Administration
Administrative Support
Customer Relations
Solution selling
Lead Generation
Sales Planning
Performance Management
Education and Training
other,other
Timeline
Sales Manager
Prime Communications AT&T
08.2024 - Current
Sales Representative
Prime Communications AT&T
07.2022 - Current
Shift Manager
Wingz On Wheelz
05.2019 - 06.2022
High School Diploma -
Marietta High School
Associate of Science - Psychology
Georgia Highlands College