NJAVA SILOMBA
Katy,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
ATHLETA
06.2024 - Current
- Engaged and connect with customers providing excellent customer service
- Being an expert to educate, inform, inspire and outfit for the customer
- Good communication with the ability to utilize technology effectively and meet store goals
Telemetry Technician
Memorial Hermann Hospital
10.2022 - Current
- Perform and observe technical procedures and cardiac monitors
- Identifies, calculates and communicates information in regards to cardiac rhythms
- Enters telemetry charges, edits and other paperwork with nurses and the department
Performance Coach Intern
Athlete Training and Health Sports Facility
05.2024 - 08.2024
- Collaborated with multidisciplinary teams for optimal athlete support, ensuring holistic growth and development.
- Developed training programs, preparation protocols and special promotional events.
- Applied training techniques to improve performance both in competitive play.
- Worked with youth, collegiate athletes and adults.
Physical Therapy Aide
Advantage Physical Therapy
08.2021 - 11.2022
- Help treat patients by applying heat packs, assisting patients into the whirlpool
- Helping patients with equipment, maintaining treatment rooms, and preparing equipment
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
Rehab Specialist
Aligned Modern Health
01.2022 - 06.2022
- Provide exceptional care to patients, document evaluations and plans of care with chiropractic physicians, diagnosis, treatment, and access to health care resources
- Collaborated closely with physicians to ensure that prescribed medications were appropriate for each patient''s specific condition while monitoring potential side effects or complications closely.
- Optimized facility resources by identifying areas for improvement in equipment and supply management, ultimately enhancing patient care quality.
Education
Bachelor of Science - Exercise Science; Sports Medicine Minor
Winston Salem State University
12.2020
Skills
- Written and Oral Communication
- Interpersonal
- Leadership and Management
- Organization
- Ability to work independently or collaboratively
- Knowledge in Physical Education and training equipment
- Microsoft Suite
Timeline
Sales Associate
ATHLETA
06.2024 - Current
Performance Coach Intern
Athlete Training and Health Sports Facility
05.2024 - 08.2024
Telemetry Technician
Memorial Hermann Hospital
10.2022 - Current
Rehab Specialist
Aligned Modern Health
01.2022 - 06.2022
Physical Therapy Aide
Advantage Physical Therapy
08.2021 - 11.2022
Bachelor of Science - Exercise Science; Sports Medicine Minor
Winston Salem State University
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