Njeri Warner

Pharmacy Technician | AssistRx | [Dates of Employment]

Supported the accurate and timely fulfillment of specialty medications in a high-volume, closed-door pharmacy environment, strictly adhering to HIPAA, FDA, and State Board of Pharmacy regulations.

Utilized advanced proprietary pharmacy management software to perform data entry, profile updates, and prescription processing.

Conducted telephonic patient outreach to gather essential health information, clarify order details, and assist with navigation and delivery logistics.

• Collaborated with pharmacists to verify prescriptions and resolve discrepancies efficiently.

• Manage the daily operations related to customer service, inventory management, and marketing.
• Improved landing pages, developed storefronts, and updated product specifications.
• Used good organizational skills to manage workload.
• Participated in seminars and additional training to expand knowledge and skills.
• Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
• Implemented process improvements that increased operational efficiency and reduced costs.
• Cultivated strong client relationships to drive repeat business and referrals.

• Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
• Completed continuing education courses regularly, staying up-to-date on the latest pharmaceutical advancements, and best practices in the field.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Entered and processed patients' prescriptions into the internal system.
• Communicated with patients to collect information about prescriptions and medical conditions, or arrange consultations with pharmacists.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems over the telephone by providing assistance with placing orders, navigating systems, and locating items.
• Resolved third-party billing, computer system, and customer service issues.

• Booked high-profile clients for club appearances, performances, charity events, and magazine interviews.
• Responsible for negotiating all contracts and deposits on behalf of the client.
• Expanded the agency's roster by consistently scouting new talent and identifying potential partnership opportunities.
• Organized detailed travel itineraries and essential travel information, such as transportation, medical, or visa requirements, for clients, ensuring smooth arrangements for performances and events.
• Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
• Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
• Managed scheduling logistics, optimizing resource allocation for multiple simultaneous events.
• Analyzed client feedback to refine booking processes and improve overall experience.
• Oversaw contract negotiations, ensuring favorable terms while mitigating risks for the company.

• Greeted customers warmly and Assisted customers with product selection to ensure customer satisfaction
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Upsold additional items based on customer interests and needs.
• Attended weekly team meetings to review performance goals and objectives.