Nkem Odili
Alpharetta,GA
Summary
Dynamic IT professional with proven expertise in technical troubleshooting and customer service, honed at Comet Networks. Excelled in remote support and Active Directory, enhancing IT infrastructure and user satisfaction. Implemented robust security measures at Kaffco Enterprise, streamlining processes and improving data management. Achievements include significant downtime reduction and the adoption of cutting-edge technologies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Help Desk Agent
Comet Networks
08.2020 - Current
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Reduced downtime, diagnosing and troubleshooting hardware and software problems.
- Evaluated new tools and technologies for potential adoption within the organization''s IT infrastructure.
- Supported the roll-out of new hardware devices throughout the company by assisting in setup, installation, and user training.
- Managed ticketing system effectively, prioritizing urgent requests while maintaining overall response time standards.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
Identity and Access Management
Kaffco Enterprise
02.2018 - 08.2020
- Implemented a robust identity and access management framework, streamlining user provisioning and de-provisioning processes while enhancing overall security.
- Implemented best practices for data management, guaranteeing accuracy and accessibility for all team members.
- Streamlined internal knowledge management systems to provide rapid access to relevant information for both customers and support staff.
- Delivered focused service and support to users of asset management tools and arranged, described and preserved access to digital assets.
Education
Bachelor of Science - Science Lab Technology
UNIBEN
Benin05.2014
Skills
- Remote Support
- Ticket management
- Software Installation
- Network Connectivity
- Active Directory
- Customer Service
- Desktop support
- Technical Troubleshooting
Certification
- CompTIA Security+ - Computing Technology Industry Association. ( In progress)
- AWS Certified Solutions Architect - Associate. August 2022
- AWS Solutions Architect, Edureka Bengaluru. November 2019
- SQL Server Database Administrator. April 2020
Timeline
IT Help Desk Agent
Comet Networks
08.2020 - Current
Identity and Access Management
Kaffco Enterprise
02.2018 - 08.2020
Bachelor of Science - Science Lab Technology
UNIBEN
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