Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

NKenge Swindle

Dallas

Summary

Experienced professional with diverse background in content analysis, customer service, home security, account retention, recruiting and scheduling, training, and management. Strong organizational, problem solving and leadership skills. Ability to multi-task and accustomed to working with little to no supervision.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Individual Assistance/DRC Manager

FEMA
02.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Assisting disaster survivors throughout the application process for FEMA's Individual Assistance program and other available support services, providing clear instructions and explanations.
  • Collaborating with applicants to gather and submit the necessary paperwork and documentation, ensuring accuracy and compliance with program guidelines,.
  • Answering questions, clarifying program eligibility and requirements, and referring individuals to additional local, state, or federal resources to support their recovery needs.
  • Working closely with FEMA staff, other agencies, and community organizations to resolve applicant issues and facilitate the recovery process.
  • May involve traveling to disaster-affected areas, assessing applicant situations, and potentially verifying damages through site visits.
  • Preparing detailed reports, case notes, and tracking all casework through relevant data management systems.
  • Overseeing and/or supporting the delivery of IA programs, potentially including aspects like Disaster Unemployment Assistance, Disaster Legal Services, and Crisis Counseling.




Delivery Rider

FedEx/GWD
11.2023 - 02.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Sales Development Advisor

Selectquote
07.2023 - 11.2023
  • Generate Medicare parts A & B leads through inbound and outbound calls.
  • Solicit new potential consumers for Medical and Life Insurance policies.
  • Facilitate sales transactions by advising consumers on suitable Insurance options that best meet their needs.

Social Media Content Analyst

Genpact
05.2018 - 03.2023
  • Created and managed multiple databases in order to store and analyze data to create reports, follow KPIs and review metrics quickly and securely.
  • Reviewed and moderated content to ensure suitability against client-specific guidelines.
  • Read user-generated content and made decisions regarding posting content.
  • Developed analytics and monitored to report requirements including analysis of reports to determine action as needed.
  • Produced and helped edit video content with review and time stamping.
  • Analyzed and integrated content into websites according to branding and business standards.

Trainer and Class A Truck Driver

C.R. England
09.2016 - 06.2017
  • Evaluated new driver’s performance and issued progress reports to management.
  • Provided in-person instruction daily to new drivers in pre and post-trip inspections, basic control skills, and road driving.
  • Managed day-to-day operation of driver’s time and monitored their driving techniques to ensure drivers were in compliance with DOT rules and regulations.
  • Drove trucks with capacities greater than 3 tons including tractor-trailer combinations.
  • Maintained daily DOT log book according to regulations and submitted corresponding documents.
  • Received C.R. England Elite award for safe driving including zero accidents and zero DOT violations.

Lead Agent

ADT, formerly Brinks Home Security
05.2001 - 09.2016
  • Troubleshot for agents on computer issues.
  • Fielded supervisor calls and escalations and evaluated statistics
  • Interviewed, hired and trained new employees and administered performance evaluations.

Retention Sales Specialist

06.2006 - 02.2012
  • Received Ring of Honor award for Top Sales Performance.
  • Retained customers by negotiating on pricing, and equipment and making competitive offers.
  • Managed accounts until the system was installed and performed monthly reports.
  • Helped existing customers transfer service to a new location and cancel old location.
  • Provided customers with all knowledge of filing claims when faced with theft or fire.

Operations Specialist

05.2001 - 06.2006
  • Data Entry entering in all of the customers’ information.
  • Managed account until the customer were put online.
  • Scheduled installs and service calls from technicians and sales consultants.
  • Created accounts by putting customers alarm online.
  • Troubleshot for technicians, tech support and handheld computers.
  • Ran credit checks on potential new customers.

Education

Criminal Justice

University of North Texas
Denton, TX

Associates - Criminal Justice

Eastfield College
Dallas, TX

Business

Stephen F. Austin State University
Nacogdoches, TX

Skills

  • Communication
  • Technical Support
  • Account Management
  • Time Management
  • Trainer
  • Critical Thinking
  • Analytics
  • Customer Relations
  • Recruiting
  • Team leadership
  • Decision-making

Certification

  • Certificate of Achievement, Loan Officer and Loan Underwriting
  • Certificate of Mastery, Principles of Marketing
  • Certificate of Master, Principles of Management
  • Certificate of Mastery, Principles of Customer Relations management
  • Lean Six Sigma, Green Belt
  • Lean Certified

Timeline

Individual Assistance/DRC Manager

FEMA
02.2024 - Current

Delivery Rider

FedEx/GWD
11.2023 - 02.2024

Sales Development Advisor

Selectquote
07.2023 - 11.2023

Social Media Content Analyst

Genpact
05.2018 - 03.2023

Trainer and Class A Truck Driver

C.R. England
09.2016 - 06.2017

Retention Sales Specialist

06.2006 - 02.2012

Lead Agent

ADT, formerly Brinks Home Security
05.2001 - 09.2016

Operations Specialist

05.2001 - 06.2006

Associates - Criminal Justice

Eastfield College

Business

Stephen F. Austin State University

Criminal Justice

University of North Texas

Similar Profiles

CREATE PROFILE