Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

N'kiaya Gist

West Memphis,Arkansas

Summary

Driven professional with a strong background in customer service and hospitality, demonstrated at Chick-Fil-A and as a Hotel Front Desk Clerk. Excelled in enhancing customer satisfaction and streamlining payment processes, leveraging skills in Microsoft Office and teamwork. Proven ability to maintain high service standards, achieving seamless team integration and operational excellence. Also a biology student committed to learning, developing skills in Biology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Clerk

05.2024 - Current
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Chick-Fil-A Front of House Employee

04.2022 - 07.2023
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.

Education

Bachelor of Science - Biology

Alcorn State University
Lorman, MS
05.2027

Skills

    Customer Service

    Payment handling

    Welcoming guests

    Teamwork orientation

    Microsoft Office

    Auditing

    Hospitality services

Certification

  • Word Excel PowerPoint

Timeline

Hotel Front Desk Clerk

05.2024 - Current

Chick-Fil-A Front of House Employee

04.2022 - 07.2023

Bachelor of Science - Biology

Alcorn State University
N'kiaya Gist