Nashonda K. Inman
Allentown,PA
Summary
Experienced customer service agent committed to producing results above and beyond what is expected. Highly capable of working well independently and as a member of a team. Confident and decisive under stressful conditions and able to meet demanding time goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Medical Scribe
ScribeAmericaLLC
09.2022 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Assisted in the optimization of workflow within the medical facility through prompt and precise medical transcription services.
Customer Service Representative
NexRep
04.2020 - 08.2022
- Discover customer needs and appropriately verify the identity of each customer to assist with his or her own account
- Assist with payments and payment arrangements and provide information of other resources to customers in need
- Building long-term relationships with the trust and loyalty of customers
- Manages difficult customer situations in a calm and professional manner
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Assistant Externship
Valley Spring Family Medicine
05.2015 - 11.2019
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Applied Science - Billing And Coding
Miller Motte College
North Carolina- Online06-2027
No Degree - Certified Medical Assistant
National Career Institute
East Orange, NJ09-2014
High School Diploma -
East Orange Campus
East Orange, NJ06-2005
Skills
- Call center experience
- Data entry proficiency
- Medical terminology
- Conflict resolution techniques
- Data analysis
- Problem-solving skills
- Attention to detail
- Calm and professional under pressure
- Customer service excellence
- Active listening
Timeline
Medical Scribe
ScribeAmericaLLC
09.2022 - Current
Customer Service Representative
NexRep
04.2020 - 08.2022
Medical Assistant Externship
Valley Spring Family Medicine
05.2015 - 11.2019
Associate of Applied Science - Billing And Coding
Miller Motte College
No Degree - Certified Medical Assistant
National Career Institute
High School Diploma -
East Orange Campus
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