Nkosazana Mdluli
New Germany,South Africa
Summary
Oversaw hospitality operations to elevate guest satisfaction and service quality, leveraged leadership and team-building capabilities to establish and maintain service excellence, Implemented process optimizations to boost operational efficiency and enhance guest experiences, cultivated international work experience, enhancing adaptability and team leadership skills under pressure. I’ve gotten the opportunity to grow in the industry and in the workplace, especially when comes to working with different people.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Country Club Of Virginia
Richmond, VA
02.2026 - Current
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted in coordinating special events, enhancing guest experiences through attentive service.
- Collaborated with kitchen and service staff to facilitate smooth operations during peak hours.
- Monitored dining area for cleanliness and upkeep, promptly addressing any issues as needed.
- Trained new team members on customer service standards and operational procedures.
- Handled guest inquiries and concerns efficiently, contributing to positive customer satisfaction ratings.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
Food Runner
Country Club Of Virginia
Richmond, VA
02.2026 - Current
- Delivered food orders promptly to ensure guest satisfaction and dining efficiency.
- Collaborated with kitchen staff to maintain accurate order flow and timeliness.
- Assisted in setting up dining areas, ensuring cleanliness and presentation standards.
- Communicated effectively with servers to coordinate food service operations.
- Monitored inventory levels of serving supplies and communicated needs to management.
- Supported training of new staff on food runner procedures and best practices.
- Maintained high standards of hygiene and safety in food handling practices.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Assisted in training new food runners, improving team efficiency and service quality.
Server
Country Club Of Virginia
Richmond, VA
10.2025 - Current
- Provided prompt and courteous service to club members, enhancing overall dining experiences.
- Assisted in daily operations by setting tables, taking orders, and serving food efficiently.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to menu specifications.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for guests.
- Handled customer inquiries and complaints professionally, contributing to high member satisfaction levels.
- Participated in training sessions to improve service techniques and product knowledge consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Housekeeping and administration trainee
Premier hotel & Splendid Inn Umhlanga
Umhlanga
06.2024 - 06.2024
- Room attendant.
- Room supervisor.
- Housekeeping coordinator allocates rooms for room attendants to clean for the day.
- Laundry attendant.
- Laundry supervisor.
- Prepare turndown list.
- Checked discrepancies between housekeeping and front office.
- Total number of months: 1
Front desk agent
Premier hotel & Splendid Inn Umhlanga
Umhlanga
05.2024 - 05.2024
- Takes internal and external calls.
- Makes individual bookings.
- Checks in and checks out guests according to hotel standards.
- Takes payment for accommodation if applicable.
- Follows up on guest booking prior to check in date.
- Makes sure that individual payment are taken correctly banking balances.
- Ensures pre-arrival is done before check in.
- Total number of months: 1
Food and Beverage assistant
Umhlanga Priemer & Splendid Inn Hotel
Umhlanga
02.2024 - 04.2024
- Breakfast host.
- Meet and greet guests in the restaurant.
- Allocate duties to waiters.
- Room service order taker.
- Greeted guests upon arrival and provide menus.
- Ensures guests are charged accordingly.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Total number of months: 3
Education
Hospitality Management
International Hotel School
Durban04.2025
Skills
- Leveraged Microsoft software to streamline business processes
- Oversaw implementation of Opera hotel PMS system for improved guest management
- Administered Micros operating system to optimize workflow efficiency
- Foreign language skills
- Team player mentality
- Adaptable to change
- Exceptional communication
- Professional appearance
- POS software
- Server support
Certification
Certificate of Well behaved student - High School
Languages & Levels
Zulu- Home Language
English- Fluent
Interests
Cooking, Dancing, Hiking in the mountains, Playing tennis
References
Establishment : Premier hotel & Splendid Inn Umhlanga
Name : Zola Nonkonyana
Position : Food and beverage assistant manager.
Contact number : 0311610000
Email address : fnb.umhlanga@premierhotels.co.za
Establishment : Premier hotel & Splendid Inn Umhlanga
Name : Riyadh Lutchman
Position : Front office mangerContact number : 031161000
Email address : fom.umhlanga@premierhotels.co.
Establishment: Country Club of Virginia
Name: Kasia Zeiba
Position: Banquets Manager
Contact Number: +1 (804) 539-5352
Name: Stephanie Bodenhamer
Position: Assistant Manager
Contact details:+1 (804)287-1468 stephanie.bodenhamer@theccv.org
Timeline
Host
Country Club Of Virginia
02.2026 - Current
Food Runner
Country Club Of Virginia
02.2026 - Current
Server
Country Club Of Virginia
10.2025 - Current
Housekeeping and administration trainee
Premier hotel & Splendid Inn Umhlanga
06.2024 - 06.2024
Front desk agent
Premier hotel & Splendid Inn Umhlanga
05.2024 - 05.2024
Food and Beverage assistant
Umhlanga Priemer & Splendid Inn Hotel
02.2024 - 04.2024
Hospitality Management
International Hotel School