Nkyla Parson
Chick-fil-A
Stone Mountain,GA
10
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Shift Manager
2 Years 5 Months- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained new team members on customer service standards and operational procedures.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Monitored food safety protocols to uphold compliance with health regulations.
Security Officer
1 Year 2 Months- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, providing effective resolutions and maintaining order.
- Collaborated with law enforcement during investigations and emergency situations.
Customer Service Representative
3 Years 3 Months- Assisted customers with inquiries, providing product information and resolving issues effectively.
- Collaborated with team members to streamline processes and enhance service delivery.
- Trained new staff on customer service protocols and company policies for improved performance.
- Implemented feedback mechanisms to gather customer insights and improve service quality.
Receptionist Administrator
2 Years 1 Month- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between healthcare staff, patients, and families to enhance service delivery.
- Streamlined administrative processes, improving workflow efficiency in a fast-paced rehabilitation environment.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and accessibility.
Sales Associate
1 Year 4 Months- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Executed visual merchandising strategies, maintaining appealing store displays to drive sales.
- Handled point-of-sale transactions accurately, ensuring seamless checkout processes for customers.
- Resolved customer inquiries and complaints promptly, reinforcing positive customer relations.
Education
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Office administration
Customer service
Critical thinking
Problem resolution
Timeline
Shift Manager
Chick-fil-A
03.2024 - CurrentRead More
Security Officer
Strategic Security Corp.
01.2023 - 03.2024Read More
Customer Service Representative
Lowes Home Improvment
01.2020 - 04.2023Read More
Receptionist Administrator
Parkside Post Acute and Rehabilitation
05.2018 - 06.2020Read More
Sales Associate
Foootlocker
01.2017 - 05.2018Read More
Shiloh High School
High School Diploma
Read More