Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nkyra Nelson

Houston

Summary

Motivated and adaptable professional with a background in customer service and team leadership, transitioning into the healthcare field with a long-term goal of becoming a radiologic technologist. Eager to bring strong attention to detail, reliability, and commitment to patient safety to a Sterile Processing Technician role. Currently pursuing a degree in Human Resources Management and preparing for Sterile Processing certification.

Overview

9
9
years of professional experience

Work History

OPERATIONS MANAGER

Chico’s FAS
04.2020 - Current
  • - Supervise daily operations across departments to maintain workflow and quality service.
  • - Resolve customer concerns professionally and efficiently to maintain satisfaction.
  • - Coach and train team members, reinforcing policies and performance standards.
  • - Manage scheduling, inventory, and conflict resolution in a high-volume retail environment.

SALES MANAGER

Zales
06.2017 - 03.2020
  • - Cultivated and maintained long-term customer relationships.
  • - Supported account management and service excellence.
  • - Provided one-on-one service with a focus on client needs and satisfaction.

SALES SUPERVISOR

Cricket
02.2016 - 06.2017
  • - Mentored sales associates and provided on-the-spot coaching.
  • - Handled escalated customer complaints with professionalism.
  • - Promoted high sales performance through team engagement and support.

Education

Associates of science - radiology

Lone Star College
Houston, TX
06.2027

Skills

  • Workflow Coordination
  • Time Management
  • Customer Service Excellence
  • Safety & Compliance Awareness
  • Training & Team Support
  • Adaptability in Fast-Paced Environments

Timeline

OPERATIONS MANAGER

Chico’s FAS
04.2020 - Current

SALES MANAGER

Zales
06.2017 - 03.2020

SALES SUPERVISOR

Cricket
02.2016 - 06.2017

Associates of science - radiology

Lone Star College

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