Nicole Marie Ang
STARBUCKS COFFEE COMPANY
Glendale,CA
9
years of professional experience
Experienced Starbucks Shift Supervisor with 9 years in high-volume coffeehouse operations and 5 years leadership experience. Team focused leader dedicated to creating meaningful customer connections and a welcoming environment for both customers and partners. Passionate about coffee and beverage craft, with a strong desire to share that passion through coaching, development and hands on learning. Skilled in motivating teamwork, maintaining operational efficiency and adapting to business needs while supporting partner growth.
Work History
Barista Shift Supervisor
9 Years 3 Months- Trained and mentored new baristas on beverage preparation and company standards.
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
- Managed inventory levels, coordinating orders to maintain product availability.
- Ensured compliance with health and safety regulations in a fast-paced environment.
- Implemented procedures to enhance store organization and cleanliness standards.
- Resolved customer complaints promptly, maintaining positive service and satisfaction.
Education
Bachelor of Science - Physical Therapy
High School Diploma
Skills
Customer Experience
Shift management
High Volume Operations
Operational efficiency
Training and Development
Team Leadership
Problem Solving
Partner Coaching
Timeline
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2017 - CurrentRead More
Velez College
Bachelor of Science from Physical Therapy
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Herbert Hoover High School
High School Diploma
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