NATALIE N. BEVERLY
Riverside,California
Summary
Dynamic professional with extensive experience in client record management and quality assurance at Attainable Behavior Solutions LLC. Demonstrated leadership in staff training and implementation of customized support plans. Proficient in Microsoft Excel, focused on enhancing community engagement and ensuring compliance for optimal service delivery.
Overview
13
13
years of professional experience
2
2
Certifications
10
10
years of post-secondary education
Work History
Office Assistant
California Private Security Academy
Chino, CA
02.2025 - Current
- Managed client records, ensuring data accuracy in school database systems.
- Scheduled appointments and maintained office calendar for staff coordination.
- Provided front desk support, greeting visitors and promptly answering phone inquiries.
- Answered incoming calls and directed them to appropriate staff members.
- Organized client files, ensuring all data was up-to-date and accessible.
- Maintained and updated filing systems, inventory, and databases using manual methods or computer software.
- Communicated with customers, employees, and vendors to resolve inquiries and complaints.
- Operated photocopiers, scanners, facsimile machines, and personal computers efficiently.
DSP-Administrator
Attainable Behavior Solutions LLC
Victorville, CA
01.2024 - 02.2025
- Developed and implemented customized support plans tailored to diverse client needs.
- Trained and mentored new staff on best practices and company policies.
- Facilitated social activities to enhance community engagement among clients.
- Monitored client behavior, reporting any changes to supervisory team promptly.
- Collaborated with healthcare professionals to coordinate comprehensive client services.
- Ensured compliance with safety protocols during all client interactions.
- Maintained cleanliness of client environments, including surfaces and laundry.
- Planned and prepared nutritious meals while assisting clients with eating as needed.
Direct Support Professional
Attainable Behavior Solutions LLC
Victorville, CA
08.2022 - 01.2024
- Provided direct care to individuals with intellectual and developmental disabilities, supporting daily living activities.
- Implemented individualized care plans tailored to unique client needs and preferences.
- Monitored client progress, documenting behaviors and reporting concerns to healthcare professionals.
- Facilitated community integration through social and recreational activities.
- Collaborated with team members to ensure consistent and high-quality care delivery.
- Trained new staff on best practices in direct support services.
- Maintained clean and organized environments to promote client safety and well-being.
- Utilized approved crisis intervention techniques effectively during emergencies.
DSP-Administrator
Attainable Behavior Solutions LLC
Victorville, CA
08.2021 - 08.2022
- Coordinated scheduling and calendar management for senior leadership to maximize efficiency.
- Drafted and edited internal communications to ensure clarity and professionalism.
- Oversaw document management systems, maintaining organized records for easy access.
- Supported budget preparation by gathering financial data from various departments.
- Facilitated onboarding processes to ensure smooth transitions for new employees.
- Implemented office policies that enhanced productivity and employee engagement.
- Trained staff on licensing guidelines, improving overall operational efficiency.
- Monitored emails, sorted mail, and distributed correspondence in a timely manner.
Direct Support Professional/House Lead
Attainable Behavior Solutions LLC
Victorville, CA
07.2020 - 08.2021
- Assisted individuals with daily tasks, including life skills, medication management, and social interactions.
- Advocated for individuals' rights and equal opportunities in home and community settings.
- Oversaw facility operations and staff performance as House Lead.
- Ensured compliance with licensing standards through effective staff training and support.
- Managed care quality for individuals to promote safety and well-being within the facility.
Behavior Technician/ Behavior Technician II
AST
Hesperia, California
09.2019 - 02.2021
- Delivered direct behavioral intervention services to children with autism spectrum disorder and developmental disabilities.
- Implemented behavior intervention plans to address individual client needs.
- Facilitated social skills development in children displaying maladaptive behaviors.
- Monitored client responses during home and school interactions.
- Cultivated relationships with family members to foster team collaboration.
- Utilized technology and diverse communication methods for enhanced self-expression.
- Trained new staff on behavior management techniques and protocols.
- Maintained accurate documentation of client sessions and treatment plans.
Camp Counselor/Lifeguard
YMCA Orange County- CAMP ELK
Wrightwood, California
06.2019 - 08.2019
- Facilitated engaging activities for campers aged 8 to 17, promoting teamwork and leadership skills.
- Maintained schedule adherence for activities and meals, ensuring all campers participated fully.
- Conducted team-building exercises, outdoor adventures, and art sessions to enhance camper experiences.
- Worked collaboratively with co-counselors to foster a safe and hygienic environment.
- Facilitated conflict resolution among campers to maintain a positive environment.
- Promoted inclusivity among campers from diverse backgrounds, encouraging personal growth and connection.
- Supervised both boys and girls across various age groups, tailoring activities accordingly.
- Supported campers in unplugging from routines while building character and friendships.
- Served as counselor and lifeguard, prioritizing safety during all water-related activities.
Ops Admin II/Quality Assurance
Fedex Ground
chino, California
02.2018 - 06.2019
- Oversaw daily responsibilities and sorting tasks for QA assistants as lead personnel.
- Managed spills, fraud packages, customs issues, and packaging to ensure compliance.
- Fostered collaboration among diverse team members to achieve project goals.
- Resolved customer issues promptly, promoting high satisfaction through effective service.
- Identified customer needs efficiently to enhance product quality.
Package Handler/ QA Assistant
FedEx Ground
chino, California
10.2014 - 02.2018
- Started at FedEx as package handler, advancing through dedication and performance.
Acted as a lane auditor, responsible for precise package allocation.
Moved into quality assurance assistant role, supporting quality control initiatives.
Achieved hazardous material training, broadening range of qualified roles within FedEx Ground. - Conducted quality checks on packages for damage and accuracy.
- Collaborated with team members to maintain workflow efficiency.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Seasonal QA Clerk
Fedex Ground
Chino, California
11.2017 - 12.2017
- Managed eight-hour shifts with a team of four lead clerks during peak season.
Conducted training sessions for new hires on QA procedures, enhancing team performance.
Showcased leadership skills by fostering teamwork through positive reinforcement.
Navigated various personality types among trainees to optimize collaborative efforts.
Secretarial Office Management
California Private Security Academy
Chino, California
06.2012 - 09.2014
- Facilitated visitor check-ins and answered phone calls at security education facility.
Executed test preparation, email dispatch, and BSIS outreach for regulatory adherence.
Supervised office in absence of instructor, ensuring seamless operations.
Coordinated appointments and supplied clients with fundamental information about security training.
Guided clients on applicable state and federal regulations governing security practices.
Education
Some College (No Degree) - Psychology
Arizona State University
Tempe, AZ 07.2022 - 12.2024
Associate of Arts - Psychology
Victor Valley College
Victorville, CA 07.2018 - 06.2020
Some College (No Degree) - Undecided
University of California-Riverside
Riverside, CA 07.2012 - 01.2014
High School -
Chino High
Chino, CA 08.2008 - 06.2012
Skills
- Leadership
- Adaptability
- Time management
- Mathematical calculations
- Quality assurance
- Pallet handling and sorting
- Quality control
- Microsoft Office proficiency
- Marketing and sales strategies
- Office equipment maintenance
- Documentation and reporting
- Clerical support
- Project coordination
- Customer service and call handling
- Client management and compliance oversight
- Crisis intervention
- Team collaboration
- Training and mentorship
- Community engagement
- Communication skills
- Program management
- Vendor management and supplies ordering
- Timesheet processing
- Presentation development
- Workflow optimization
- Financial reporting and data entry
Volunteer Experience
Riverside, CA, 2017-09-30, Community Clean Up - Riverside, CA (9/30/17)
Certification
- 03/2016 Hazardous Material Certification FedEx Ground
- 07/2016 Employee Of The Month FedEx Ground
- 02/2018 BLS Provider American Heart Association
- 06/2019 Lifeguard/First Aid/CPR /AED American Red Cross
- 7/28/23-7/28/25 ARF Administrative Certificate
- 9/20/25 Red Cross Adult/Pediatric CPR
- 3/19/25-3/31/27 Unarmed Security Guard Permit (#G6824454)
Languages
English
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Office Assistant
California Private Security Academy
02.2025 - Current
DSP-Administrator
Attainable Behavior Solutions LLC
01.2024 - 02.2025
Direct Support Professional
Attainable Behavior Solutions LLC
08.2022 - 01.2024
Some College (No Degree) - Psychology
Arizona State University
07.2022 - 12.2024
DSP-Administrator
Attainable Behavior Solutions LLC
08.2021 - 08.2022
Direct Support Professional/House Lead
Attainable Behavior Solutions LLC
07.2020 - 08.2021
Behavior Technician/ Behavior Technician II
AST
09.2019 - 02.2021
Camp Counselor/Lifeguard
YMCA Orange County- CAMP ELK
06.2019 - 08.2019
Associate of Arts - Psychology
Victor Valley College
07.2018 - 06.2020
Ops Admin II/Quality Assurance
Fedex Ground
02.2018 - 06.2019
Seasonal QA Clerk
Fedex Ground
11.2017 - 12.2017
Package Handler/ QA Assistant
FedEx Ground
10.2014 - 02.2018
Some College (No Degree) - Undecided
University of California-Riverside
07.2012 - 01.2014
Secretarial Office Management
California Private Security Academy
06.2012 - 09.2014
High School -
Chino High
08.2008 - 06.2012
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