Nneka Adjoa Onuoha
Baltimore,Maryland
Summary
As an experienced client service professional, I have a successful history of delivering outstanding customer service. I am actively seeking a new role where my enthusiastic attitude and exceptional skills will be highly valued and utilized to their fullest potential.
Overview
2
2
years of professional experience
Work History
Client Service Professional(seasonal Role)
Block Advisors
Pasadena, MD
01.2024 - 04.2024
- Handled inbound customer inquiries via phone and email in a timely manner.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Evaluated customer feedback to identify areas of improvement within the organization.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Provided exceptional customer service to resolve client issues promptly and effectively.
- Participated in meetings with senior management team members regarding strategies for improving the level of client satisfaction.
- Added new client data to system and made changes to old information to keep everything up-to-date.
Sales Associate
Pandora Jewellery
Baltimore, MD
01.2022 - 12.2023
- Helped customers find specific jewelry for specific occasions, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints professionally.
- Answered incoming telephone calls to provide store, product and service information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
Education
Bachelor of Arts - Applied Linguistics
Nnamdi Azikiwe University
Nigeria11-2021
Skills
- File Management
- Client Relations
- Outbound Calling
- Administrative Tasks
- microsoft word/excel
- quick books
Timeline
Client Service Professional(seasonal Role)
Block Advisors
01.2024 - 04.2024
Sales Associate
Pandora Jewellery
01.2022 - 12.2023
Bachelor of Arts - Applied Linguistics
Nnamdi Azikiwe University
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