Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Canan Ayala

Valley

Summary

Flexible and tenacious professional with extensive experience in customer service and banking, notably as Head Teller at Metro City Bank. Proven track record in accurate money handling and employee coaching, enhancing team performance and customer satisfaction. Skilled in upselling techniques and quality control, consistently delivering exceptional service and resolving issues efficiently.

Overview

9
9
years of professional experience

Work History

Head Teller

Metro City Bank
12.2022 - Current
  • Investigated and promptly resolved issues with customer accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Provided customers with appropriate literature on banking products and services.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Maintained friendly and professional customer interactions.

Waitress

GVO Personnel
02.2017 - 03.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Arranged linens and table settings according to seating plan and event theme.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Worked with banquet manager to coordinate event set up and schedule.

Customer Service Representative

Sympatel Telemarketing
04.2017 - 10.2017
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.

Education

Associate of Business Administration And Managment - Business

Private Sabel Fachoberschule
Nurnberg, DE
07-2019

Skills

  • Employee coaching
  • Quality control
  • Table setting knowledge
  • Handling complaints
  • Upselling techniques
  • Customer service**
  • Item promotion
  • Accurate money handling **
  • Team collaboration
  • Sales techniques

Languages

English
Native or Bilingual
German
Native or Bilingual
Turkish
Native or Bilingual
French
Limited Working

Timeline

Head Teller

Metro City Bank
12.2022 - Current

Customer Service Representative

Sympatel Telemarketing
04.2017 - 10.2017

Waitress

GVO Personnel
02.2017 - 03.2020

Associate of Business Administration And Managment - Business

Private Sabel Fachoberschule

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