Noah Bischof
Aguanga,CA
Summary
Accomplished Project Manager with a proven track record at Hydropro Solutions, adept in strategic planning and workforce training. Demonstrates exceptional leadership and problem-solving skills, ensuring project completion within deadlines and budget. Excels in systems implementation and team building, significantly enhancing project efficiency and team performance.
Overview
18
18
years of professional experience
Work History
Project Manager
Hydropro Solutions
05.2022 - Current
- Managed the Field Services Technicians
- Oversee implementation of Master Meter AMI systems.
- Worked with current Master Meter customers to improve system performance.
- Provided training for customer staff on Master Meter products and software.
- Assisted Account Managers with sales presentation, demos and pilots.
- Assisted Account Managers with AMI project pricing, prop study review and RFP's.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated material procurement and required services for projects within budget requirements.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Product Specialist
Core and Main
12.2017 - 05.2022
- Continually expanded knowledge of Master Meter product line.
- Researched product's technical specifications and accurately communicated information.
- Assisted with demonstrations for Master Meter to showcase functionality.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Developed and implemented preventive maintenance procedures.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Officer
Lake Hemet Municipal Water District
07.2006 - 12.2017
- Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales or distribution of products.
- Managed staff, prepared work schedules and assigned specific duties.
- Walked or drove vehicles along established routes to take readings of meter dials.
- Verified readings in cases where consumption appeared to be abnormal.
- Connected and disconnected utility services at specific locations.
- Developed and maintained working relationships with local government staff and board members.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Arts - Humanities/Math
Mount San Jacinto College
San Jacinto06.2010
Skills
- Workforce training
- Excels at problem solving and logistical planning
- Leadership and team building skills
- Project development
- Systems implementation
- Schedule Management
- Strategic Planning
Timeline
Project Manager
Hydropro Solutions
05.2022 - Current
Product Specialist
Core and Main
12.2017 - 05.2022
Customer Service Officer
Lake Hemet Municipal Water District
07.2006 - 12.2017
Associate of Arts - Humanities/Math
Mount San Jacinto College
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