Noah Day
Tyler,TX
Summary
Dynamic Account Manager with a proven track record at H. Michael Munn State Farm, adept at enhancing customer satisfaction through tailored insurance solutions. Skilled in CRM and issue resolution, I successfully identified growth opportunities, ensuring client retention and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
H. Michael Munn State Farm
05.2021 - Current
- Developed tailored insurance solutions to meet diverse client needs and preferences.
- Managed client accounts, ensuring timely communication and satisfaction with services provided.
- Collaborated with underwriting team to facilitate smooth policy issuance and renewals.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Identified opportunities for additional lines of insurance within current book of business
- Managed approximately 30 inbound calls per day from customers requiring service.
Assistant General Manager
Whataburger
10.2017 - 05.2021
- Streamlined operational processes to enhance team productivity and service quality.
- Coordinated staff training programs to improve employee performance and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and maintained scheduling protocols to ensure adequate staffing across shifts.
- Led daily operations to ensure compliance with company policies and procedures.
Education
High School Diploma -
Alba-Golden High School
Alba, TXSkills
- Customer service
- Account management
- Teamwork and collaboration
- Issue resolution
- Documentation and reporting
- Customer relationship management (CRM)
- Prioritizing workflows
- Complaint management
Certification
General Lines Agent - Property, Casualty, Life, Health and HMO
Timeline
Account Manager
H. Michael Munn State Farm
05.2021 - Current
Assistant General Manager
Whataburger
10.2017 - 05.2021
High School Diploma -
Alba-Golden High School
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