Versatile service professional with background in roadside assistance delivery, restaurant operations, bartending, and funeral removal services. Handles transportation and customer support, order taking, cash handling, food preparation, and cleaning. Coordinates medical examiner call scheduling and funeral service logistics to support time-sensitive needs.
Overview
9
9
years of professional experience
Work History
Private Process Server
Progressive Legal Process Services
Liberty, Missouri
11.2025 - Current
Served legal documents during field routes for process service assignments.
Delivered and confirmed court-ordered summons and subpoenas to individuals.
Verified recipient addresses through skip tracing and contact records to ensure accurate service.
Investigated background details on defendants prior to service attempts to enhance success rate.
Located defendants evading service of process through case investigation.
Recorded service attempts and completed affidavits of service.
Prepared proof of service affidavits for attorneys after assignments.
Worked with attorneys and office staff on urgent deliveries.
Maintained confidentiality of sensitive legal documents throughout service process.
Reported service status and returned paperwork to process coordinators.
Removal/Service Specialist
Charter Funerals
Emporia, Kansas
09.2024 - 10.2026
Executed decedent transfer, care, and identification steps to ensure compliance with funeral home standards and enhance family trust.
Coordinated funeral schedules, chapel bookings, and ceremony details to meet client specifications.
Communicated with families, clergy, and staff to confirm service expectations.
Supported charter funerals families with caring service planning and guidance.
Coordinated calls, messages, and follow-up support to provide compassionate assistance during sensitive family interactions.
Assisted with visitation setup, floral placement, and memorial presentation preparation.
Trained new staff on proper use of tools, equipment, supplies, and service processes.
Built positive customer relationships through courteous interactions and fast issue resolution.
Addressed customer complaints by actively listening and providing solutions to ensure satisfaction. using problem-solving skills.
Provided excellent customer service to guests and answered questions about services, products, and pricing.
Responded quickly to customer concerns and coordinated fast solutions for service issues.
Oversaw inventory levels for service operation parts to maintain stock availability and support seamless service delivery.
Followed applicable laws, regulations, safety standards, and internal policies during service delivery.
Showed strong attention to detail while performing quality assurance tests after job completion.
Stayed calm and professional during stressful situations and diffused tense moments.
Roadside Technician
Midwest Road Rescue
Emporia, KS
08.2025 - 01.2026
Responded to roadside service calls for Midwest Road Rescue, ensuring timely updates for customers during assistance.
Inspected disabled vehicles to identify and diagnose battery, tire, and mechanical issues for effective resolution.
Jump-started dead batteries and checked charging system connections.
Replaced flat tires using jacks, lug tools, and safe lifting practices.
Helped with lockouts using approved entry tools and careful handling.
Delivered fuel to stranded drivers and confirmed vehicle was ready for travel.
Marked work areas with cones and lights for safety. with cones, lights, and hazard awareness.
Logged service details and communicated status updates to dispatch to facilitate efficient roadside assistance operations.
Shift Leader
Taco Bell
Emporia, Kansas
08.2017 - 02.2021
Directed front counter and drive-thru operations to enhance team efficiency and service delivery.
Trained team members on food safety and restaurant procedures to ensure compliance and high standards. members on food prep safety standards and restaurant procedures.
Managed cash handling, register reconciliation, and POS transactions at Taco Bell.
Monitored food quality, portion control, and order accuracy across service lines.
Resolved guest concerns and supported fast, friendly customer service.
Monitored inventory levels to ensure sufficient stock for kitchen operations. and restocked supplies for Taco Bell kitchen operations.
Enforced health, sanitation, and workplace safety rules throughout each shift.
Verified cash drawer balances during opening and closing shifts.
Resolved customer complaints promptly and professionally.
Guided employees to maintain productivity and customer service levels.
Delivered exceptional customer service while keeping positive attitude throughout shift.