Noah Flaig
Thousand Oaks,CA
Summary
Dynamic leader with a proven track record at Diamond Auto Salon, enhancing operational efficiency and boosting profit margins. Expert in business operations and customer service, adept at leveraging social media marketing and pricing strategies. Significantly reduced staff turnover, demonstrating exceptional networking and team-building skills.
Overview
10
10
years of professional experience
Work History
Shop Owner
Diamond Auto Salon
Chatsworth, CA
07.2023 - 09.2024
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Streamlined store operations by implementing efficient processes for order fulfillment and staff scheduling.
Shop Manager
Diamond Auto Salon
Thousand Oaks, CA
07.2019 - 06.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed new promotional campaigns to attract new customers.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Controlled costs by effectively negotiating with vendors, saving $Amount on budget per year.
Car Salesperson
Volkswagen
Thousand Oaks, CA
07.2018 - 06.2019
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Project Coordinator
Vinculums
Sacramento, CA
08.2014 - 11.2017
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Responded to requests for information on materials to inquiring parties.
- Created job files for each project and maintained current data in each file.
Store Manager
Champs Sports
Thousand Oaks, CA
05.2014 - 08.2015
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
High School Diploma -
Trinity Pacific
Thousand Oaks, CA04.2014
Skills
- Networking and partnerships
- Pricing strategy
- Business Operations
- Store maintenance
- Marketing experience
- Staff hiring and training
- Marketing expertise
- Social Media Marketing
- Customer service expertise
- Competitor Analysis
- Merchandise planning
- Performance Analysis
- Sales proficiency
- Employee Scheduling
- Up-selling strategies
- Small business operations
Timeline
Shop Owner
Diamond Auto Salon
07.2023 - 09.2024
Shop Manager
Diamond Auto Salon
07.2019 - 06.2023
Car Salesperson
Volkswagen
07.2018 - 06.2019
Project Coordinator
Vinculums
08.2014 - 11.2017
Store Manager
Champs Sports
05.2014 - 08.2015
High School Diploma -
Trinity Pacific