Customer Service Sales Representative
ICE & POPCORN POPPS
Spring, TX
04.2024 - 07.2024
- Assisted customers in selecting products and services to meet their needs.
- Responded to inquiries via phone, email, and chat to provide timely support.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to resolve customer issues efficiently.
- Documented customer interactions for future reference and follow-up.
- Adapted quickly to new processes and tools during training sessions.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.