Noah Lane
Santa Rosa,CA
Summary
Outgoing and personable, with strong ability to connect with customers and foster positive relationships. Knowledge of sales techniques and customer service excellence combined with effective communication and problem-solving skills. Driven to contribute to team success and create positive shopping experience for customers.
Overview
2
2
years of professional experience
Work History
Lead Sales Associate
Tillys Retail Company
08.2024 - 03.2025
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- If no managers were on the floor I would take over.
- Opened and closed the store as the head manager.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
Sales Associate
Tillys Retail Company
12.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Maria Carillo
Santa Rosa05-2024
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- POS system operation
- Inventory and stocking
- Customer care
- Relationship building
Timeline
Lead Sales Associate
Tillys Retail Company
08.2024 - 03.2025
Sales Associate
Tillys Retail Company
12.2022 - 08.2024
High School Diploma -
Maria Carillo
Similar Profiles
Austin WaltersAustin Walters
Sales Associate at Tillys Retail CompanySales Associate at Tillys Retail Company
Dominic EsplanaDominic Esplana
Sales Associate at Tillys Retail Company , Del Mar Highlands Town CenterSales Associate at Tillys Retail Company , Del Mar Highlands Town Center
Shawn EvansShawn Evans
Housekeeper at Tillys Retail Company , Del Mar Highlands Town CenterHousekeeper at Tillys Retail Company , Del Mar Highlands Town Center
Issa McIninchIssa McIninch
Volleyball Coach at Next Level VolleyballVolleyball Coach at Next Level Volleyball
Sreyrath ChipSreyrath Chip
Manufacturing Associate at SMC LtdManufacturing Associate at SMC Ltd