NOAH MAPLES
Bakersfield,CA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in selling products and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Reliable worker willing to learn. Driven to problem solve in any situation. Experience with the medical field.
Overview
7
7
years of professional experience
Work History
Bartender
Chef's Choice Noodle Bar
Bakersfield, CA
04.2021 - Current
- Maintained a well organized service bar while creating a unique dining experience tailored to each individual guest.
- Memorized and created over hundreds of cocktails based on a patrons preference.
- Up-selling high ends spirits and wine to guests by offering premium versions of the drink they ordered.
- Having knowledge of our costs to offer customers discounts where applicable to increase average order value for my business.
- Creating numerous cocktails in an intense environment for servers as well as my own guests, all while tending to my own bar.
- Creating valuable relations with guests on a personal level to secure a loyal customer.
- Acted as a Manager On Duty during our most busy nights, guiding and communicating with my staff to ensure all guests needs are identified and met in a timely manner without issues arising.
- Balanced daily registers and generated sales reports for management.
Sales Associate
Mecca Nutrition
Bakersfield, CA
01.2021 - 12.2022
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Manager
Mesa Mexican Grill
Bakersfield, CA
07.2016 - 01.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Education
Associate of Science - Business Administration And Management
Bakersfield College
Bakersfield, CA06.2024
Skills
- Basic Accounting
- Suggestive Selling
- Anticipating Guest Needs
- Staff Management
- Conversant in Spanish
- Engaging Personality
- Sales Expertise
- Marketing and Sales Experience
- Outgoing Personality
- Problem Solving In Intense Environments
- Trained EMT
Timeline
Bartender
Chef's Choice Noodle Bar
04.2021 - Current
Sales Associate
Mecca Nutrition
01.2021 - 12.2022
Manager
Mesa Mexican Grill
07.2016 - 01.2020
Associate of Science - Business Administration And Management
Bakersfield College
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