Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Nlmk Pennsylvania
07.2021 - Current
Answered customers' questions regarding products, prices, and availability.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Managed friendly and professional customer interactions.
Using Oracle to get accurate answers to the customer base.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Key Holder
Dollar General
01.2019 - 07.2021
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Managed store personnel by delegating tasks and supervising daily operations.
PC Specialist Intern
Nlmk Pennsylvania
09.2019 - 01.2020
Provided technical support for software maintenance or use.
Resolve computer software problems.
Installation of computer hardware.
Test software performance.
Collaborate with others to resolve IT issues and concerns.
Education
Specialized Assoicates Degree - Networking Administration And Security
Laurel Technical Institute - Sharon
Sharon, PA
Skills
Customer Service
Attention to Detail
Product Knowledge
Email and Phone Etiquette
Customer Relationship Management
Issue Resolution
Data Entry
Documentation And Reporting
Oracle
Timeline
Inside Sales Representative
Nlmk Pennsylvania
07.2021 - Current
PC Specialist Intern
Nlmk Pennsylvania
09.2019 - 01.2020
Key Holder
Dollar General
01.2019 - 07.2021
Specialized Assoicates Degree - Networking Administration And Security