Noah Mizell
Florence,SC
Summary
Dynamic and service-oriented professional with extensive experience at Sam Carbis Solutions Group. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in managing high call volumes while maintaining professionalism and organization. Recognized for fostering a collaborative workplace culture.
Overview
4
4
years of professional experience
Work History
Receptionist
Sam Carbis Solutions Group
Florence, SC
06.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Switchboard Operator
Sam Carbis Solutions Group
Florence, SC
06.2021 - Current
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
Education
No Degree - Computer Science
Francis Marion University
Florence, SCSkills
- Organization skills
- Time management
- Telephone skills
- Service-oriented mindset
- Professional demeanor
- Verbal and written communication
- Customer/Client relations
- Positive and professional
- Customer service
- Relationship building
Languages
German
Elementary
Timeline
Receptionist
Sam Carbis Solutions Group
06.2021 - Current
Switchboard Operator
Sam Carbis Solutions Group
06.2021 - Current
No Degree - Computer Science
Francis Marion University