Noah Morales
Chicago,IL
Summary
Accomplished manager focused on meeting customer expectations and achieving company goals. Driving success by directing high-producing teams while developing lasting employee rapport. Knowledge of cost-reduction methods and streamlining production processes. Quick-thinking manager recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Jimmy John's Sandwiches
03.2021 - 10.2023
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Arts - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
Chicago, IL06.2023
Skills
- Business Development
- Process Improvement
- Operations Management
- Staff Management
- Staff Discipline
- Financial Management
- Business Administration
- Inventory Oversight
- Policy Enforcement
- Training and Mentoring
- Inventory Control
- Schedule Development
Timeline
Manager on Duty
Jimmy John's Sandwiches
03.2021 - 10.2023
Associate of Arts - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
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