DeAnna Owens
26188 LaHwy 1042 Lot 2 ,LA
Summary
Dynamic operations manager with a proven track record at Wendy's Fast Food, excelling in staff training and customer service. Skilled in process improvement and inventory management, I enhanced service efficiency and guest satisfaction. Adept at scheduling and performance management, I drive team productivity and operational excellence.
Overview
34
34
years of professional experience
Work History
Manager on Duty
Wendys Fast Food
Livingston, LA
06.2025 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on effective customer service techniques and operational procedures.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Coordinated team schedules to enhance productivity during peak hours and improve service efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
Shift Leader
Pilot Travel Centers
Denham Springs, LA
12.2023 - 06.2025
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained and mentored team members to enhance productivity and improve service delivery.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated shift schedules to optimize labor resources and meet demand fluctuations.
Cashier Trainer
Rite Aid
Bethel, CT
05.2011 - 09.2013
- Trained new cashiers on POS systems and customer service protocols.
- Developed training materials that improved onboarding efficiency for new hires.
- Monitored cashier performance, providing feedback to enhance service quality.
- Implemented best practices for cash handling and transaction accuracy.
Medical Transcriptionist
Multiple
01.1992 - 01.2010
Typing medical documents. Editing. Training and supervising employees over the years.
Education
High School Diploma - Psychology
University of Phoenix
Tempe, AZ05.2029
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Hiring and onboarding
- Scheduling
- Recruitment and hiring
- Revenue forecasting
- Needs assessment
- Cost control
- Change management
- Performance management
- Risk management
- Public speaking
- Payroll processing
- Policy and procedure development
- Project management
- Staff development
- Human resources management
- Industrial hygiene
- Process improvement
- Project planning
- Business development
- Budget management
- Operations management
- Business administration
- Industry awareness
- Budgeting expertise
Timeline
Manager on Duty
Wendys Fast Food
06.2025 - Current
Shift Leader
Pilot Travel Centers
12.2023 - 06.2025
Cashier Trainer
Rite Aid
05.2011 - 09.2013
Medical Transcriptionist
Multiple
01.1992 - 01.2010
High School Diploma - Psychology
University of Phoenix