Noah Wagner
Reading,PA
Summary
Dynamic and results-driven professional with a proven track record at Signet Jewelers, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory control and adept at meeting deadlines, ensuring a seamless shopping experience for all customers. Excel in Solidworks, Revit, and Autodesk suites. Excel with Microsoft products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Signet Jewelers
Lancaster, PA
08.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Delivery Driver
Amazon
Mount Joy, PA
05.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative
Wawa
Wyomissing, PA
08.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor Of Computer Science - Computer Aided Drafting And Design
Millersville University of Pennsylvania
Millersville, PA05.2025
Associate Of Technology - Applied Engineering And Technology
Millersville University of Pennsylvania
Millersville, PA12.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Complex Problem-solving
- Sales strategies
- Meeting deadlines
- Upselling
- Adapt to diverse groups
- Strategic planning
- Inventory tracking
- Inventory control
- Policy and procedure adherence
- Order processing
Certification
CEG Certified in Engineering Graphics
CTM Certified Technology Management
Timeline
Delivery Driver
Amazon
05.2024 - 08.2024
Sales Associate
Signet Jewelers
08.2023 - Current
Customer Service Representative
Wawa
08.2020 - 05.2022
Bachelor Of Computer Science - Computer Aided Drafting And Design
Millersville University of Pennsylvania
Associate Of Technology - Applied Engineering And Technology
Millersville University of Pennsylvania