Noah Walker

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Educated employees on register use, merchandising, and customer service.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.

- Navigate through multiple applications, systems, tools, and resources to provide clear and accurate information on client inquiries related to retail, retirement, and brokerage accounts.

- Handle escalated and complex inquiries with care, focusing on resolving concerns in a timely manner and delivering exceptional customer service.

- Manage risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying and escalating potential risks.

- Communicate effectively, offering empathy and demonstrating professionalism in all interactions with clients.

- Utilize multiple systems to assist clients in transitioning to online and self-service delivery channels, ensuring they have constant access to their accounts.

• Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
• Completed routine and complex account updates to resolve problems.
• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Resolved complex billing and payment issues for balanced, accurate accounts.
• Adhered to standards of quality and service as well as all compliance requirements.