Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Contributed to team success through effective communication and cooperation with coworkers and management.
Supported needs of 6-person wait staff who attended to specific needs of countless customers daily for a hibachi restaurant with social relevancy and intentionality.
Host
Tokyo Thai
10.2021 - 03.2022
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Managed approximately 40 incoming calls/orders per day from customers.
Education
Bachelor of Science - Architecture
University of Virginia
Charlottesville, VA
06-2028
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
AutoCAD
Rhino 3D
Adobe Indesign
Photoshop
Certification
Procore student certification and working towards Real-Estate License
Languages
Chinese (Mandarin)
Elementary
Extracurricular activities
Small group leader for Christian Student organization at UVA. Led weekly meetings for7 peers, promoting collaboration and engagement.