Noah Brister
Sanford,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Spectrum
Orlando, FL
02.2023 - Current
- Received 2 promotions within first 2 years at Spectrum and worked as a Progress Partner and Level Up Ambassador to assist with the training and mentorship of new hires, fostering a culture of continuous learning and development within team.
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Talent Acquisitions
Store Space
Winter Garden, FL
02.2022 - 11.2022
- Responsibilities included working on Applicantpro, Indeed, and LinkedIn to source, contact, and interview candidates for various positions within the company. Employees sourced and hired ranged from store level employees to corporate level employees.
- Assisted payroll specialist in assuring accuracy and
- Https://www.storespace.com
Inbound Sales Agent
Store Space
Winter Garden, FL
02.2021 - 02.2022
- Storage specialist responsibilities include storage sales, navigating complex computer systems, and over the phone customer service. Storage specialists also coordinate with multiple other storage specialists and store managers all over the country in order to facilitate a positive customer experience.
- Https://www.storespace.com
Assistant Store Leader
GameStop
East Colonial Orlando, FL
06.2018 - 09.2020
- Assistant store leader responsibilities included staff management, staff scheduling, bank deposits and preliminary interviews for potential new hires. General duties include register operation and guest assistance as well as cash management. Worked with a team to ensure smooth operation and safe working conditions during the Covid 19 pandemic.
- Https://www.gamestop.com
Sales Associate
Polo Ralph Lauren
09.2015 - 07.2018
- Worked in one of the top 5 grossing stores in the country. Responsibilities included register operation, fitting room door operation and cleaning, and guest assistance. Collaborated with multiple store departments in order to help international and non-English speaking travelers find clothes that fit to their satisfaction.
- Https://www.ralphlauren.com
Sales Associate
Universal Studios Diagon Alley
06.2014 - 12.2015
- Worked on the opening team for the Diagon Alley portion of Universal studios Orlando. Experienced working with high profile guests, including actors from the Harry Potter movies. Learned to provide excellent customer service to guests in a high volume store, while maintaining character standards for the Wizarding World.
- Https://www.universalorlando.com
Education
Bachelors of Psychology -
University of Central Florida
03.2019
Skills
- Customer service
- Leadership
- Active Listening
- Critical thinking
- Communication
- Data entry
- Escalation Management
- Adaptability
- Organization
Timeline
Customer Service Representative
Spectrum
02.2023 - Current
Talent Acquisitions
Store Space
02.2022 - 11.2022
Inbound Sales Agent
Store Space
02.2021 - 02.2022
Assistant Store Leader
GameStop
06.2018 - 09.2020
Sales Associate
Polo Ralph Lauren
09.2015 - 07.2018
Sales Associate
Universal Studios Diagon Alley
06.2014 - 12.2015
Bachelors of Psychology -
University of Central Florida