Noah McGrath
High Ridge,MO
Summary
Organized and dependable candidate consistently demonstrating ability to effectively manage multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to contribute to achievement of team goals. Strong attention to detail and organizational skills. Valuable team player ensuring accuracy in every task. Excel in handling multiple projects simultaneously, completing each with precision.
Overview
9
9
years of professional experience
Work History
Amazon Dispatcher
ActionDelivers
05.2024 - Current
- Directed dispatching, routing, and tracking of over 70 fleet vehicles at a time.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Always bringing a positive attitude even when everyone around is not giving the same.
Amazon Driver
OutForDelivery / ActionDelivers
01.2023 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked through all types of weather: rain, snow, excessive heat, and other dangerous weather
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Drove safely in various weather and road conditions to avoid accidents.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Tech Consultant
Target
08.2021 - 01.2023
- Resolved malfunctions with systems and programs through troubleshooting
- Investigated and addressed system issues to enhance usability and improve functionality
- Provided high-level technical expertise to projects for guests with their tech devices
- Monitored equipment and tools and completed projects within time limits
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Applied knowledge of electronics products to educate prospects and customers
- Checked to see if requested items were available from store's inventory
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Managed efficient cash register operations
- Created inviting environment for customers by maintaining store organization and cleanliness.
Server/To-Go Specialist
Texas Roadhouse
02.2020 - 08.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Used slow periods to restock supplies, ice, trays and delivery bags
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Answered customers' questions, recommended items and recorded order information
- Kept track of event finances, initial deposits, due payments and final balances
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Sales Representative
Wisconsin Dairy Products Association
01.2018 - 11.2019
- Demonstrated products and specific features at customer locations and special events
- Resolved customer concerns promptly to maintain satisfaction
- Cross-sold complementary products and services to customers
- Earned numerous recognitions for exceptional customer service
- Used a consultative sales approach to understand and meet customer needs
- Presented latest merchandise to prospective buyers
- Developed and delivered engaging sales presentations to convey product benefits.
Window Cleaner
Clear Choice Inc
05.2018 - 08.2018
- Oversaw inventory, equipment maintenance and bay cleaning
- Performed basic machine set up
- Provided outstanding customer service
- Met production goals by maintaining cost effective levels of spare parts inventory
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
- Maintained positive relationships with all customers
- Set ladders, scaffolds and hoists in place for taking supplies to roofs
- Followed company procedures to maintain work environment in a neat and orderly condition.
Server/busser
Slingers
04.2015 - 11.2017
- Set dining tables according to type of event and service standards
- Provided friendly and attentive service
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
- Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Folded napkins throughout the day to maintain an adequate supply
- Skillfully promoted items on beverage lists and restaurant specials
- Resolved guest complaints quickly and efficiently
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs
- Received frequent customer compliments for going above and beyond normal duties
- Effectively listened to, understood and clarified guest concerns and issues
- Skillfully Managed the cashier drawer giving the customer the correct amount every time
- Maintained high standards of cleanliness and sanitation.
Education
Continued Towards Bachelor's Degree - Mechanical Engineering: Prosthetics
Saint Louis Community College
Kirkwood, MissouriAssociate of Arts - General Transfers
St. Louis Community College Meramec
Kirkwood, Missouri05.2020
High School Diploma -
Rockwood Summit Sr. High School
Fenton, Missouri01.2018
Skills
- Strategic Planning
- Sales
- Problem-Solving
- Customer Service
- Interpersonal Communication Skills
- Teamwork and Collaboration
- Customer Relations
- Courteous, Professional Demeanor
- Creative and Innovative
- Analytics
- Work Order Management
- Stress Tolerance
Rebuilding Products
Tear down and repair/replace circuitry and wiring to turn a no longer usable product into as good as it was first thing off the shelf.
Examples of previously built products include: Roomb J7+, multiple IPhones, multiple Xbox consoles and controllers, computers, piano keyboards, Macbooks.
Timeline
Amazon Dispatcher
ActionDelivers
05.2024 - Current
Amazon Driver
OutForDelivery / ActionDelivers
01.2023 - Current
Tech Consultant
Target
08.2021 - 01.2023
Server/To-Go Specialist
Texas Roadhouse
02.2020 - 08.2021
Window Cleaner
Clear Choice Inc
05.2018 - 08.2018
Sales Representative
Wisconsin Dairy Products Association
01.2018 - 11.2019
Server/busser
Slingers
04.2015 - 11.2017
Continued Towards Bachelor's Degree - Mechanical Engineering: Prosthetics
Saint Louis Community College
Associate of Arts - General Transfers
St. Louis Community College Meramec
High School Diploma -
Rockwood Summit Sr. High School
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