NOBESUTHU NKOLOMI
Dallas,TX
Summary
Detail-oriented Healthcare Administration Professional with expertise in patient access, behavioral health, and healthcare operations. Demonstrated skills in admissions, patient scheduling, insurance coordination, and process improvement. Master of Healthcare Administration candidate focused on enhancing operational efficiency and patient-centered service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Access Specialist (PRN)
Texas Health Resources Presbyterian Hospital
Dallas, TX
09.2024 - Current
- Coordinated patient access in high-acuity hospital, ensuring efficient trauma admissions and effective communication with EMS personnel.
- Supported Labor & Delivery admissions as first point of contact, emphasizing patient safety and accuracy of demographic information for birth certification.
- Provide professional, empathetic service to patients and families during stressful and life-changing situations, including behavioral health and emergency encounters.
- Delivered professional, empathetic service to patients and families in stressful, life-changing situations, including behavioral health and emergency encounters.
- Use EPIC, medical terminology, Microsoft Office, and other healthcare systems to respond to patient inquiries and support efficient departmental workflow.
Front Desk Coordinator Lead
Mosaic Sexual Health Clinic
Tallahassee, FL
08.2023 - 01.2024
- Led front-desk operations in sexual health clinic, coordinating scheduling for telephone and walk-in visits for pregnancy and STD testing, ensuring timely access to services.
- Maintained confidential records and HIPAA-compliant filing processes, enhancing retrieval efficiency of patient information for healthcare providers.
- Educated patients on available health plan benefits and community resources and supported pre-abortion assessment conversations.
- Prepared patient, testing, laboratory, and ultrasound areas for healthcare providers, facilitating smooth daily clinic operations.
Office Manager
Broadway Psychiatry Clinic
Dallas, TX
07.2020 - 07.2023
- Coordinated psychiatric intake operations, connecting patients and families with mental health resources and managing appointment scheduling and provider follow-up.
- Facilitated communication among executive leaders, internal and external stakeholders, families, providers, social workers, psychiatrists, and insurance companies.
- Led administrative projects focused on improving intake-team quality and key performance indicators (KPIs).
- Addressed member and provider inquiries with professionalism and empathy, ensuring seamless coordination of insurance coverage and access to services.
- Coordinated meetings, conference calls, appointments, and supporting materials for clinical and administrative teams.
IT Support Specialist
Partners Home and Nursing
Milford, MA
05.2018 - 02.2020
- Troubleshot clinician-patient connectivity, system setup, configuration discrepancies, and encounter-submission issues to ensure seamless telehealth operations.
- Supported telehealth operations by troubleshooting clinician-patient connectivity, system setup, configuration discrepancies, and encounter-submission issues.
- Managed mobile deployments for caregivers to improve real-time communication and patient scheduling while supporting system security.
- Collaborated with IT and operations teams to establish end-user support channels and deliver management reports on support activities.
Education
Master of Healthcare Administration -
Texas State University
San Marcos, TXBachelor of Science - Health Sciences
Florida Agricultural & Mechanical University
Tallahassee, FLSkills
- Patient Access & Admissions
- Appointment scheduling
- Healthcare management
- Insurance Coordination
- Behavioral Health Administration
- Data Integrity
- KPI management
- Stakeholder Communication
- EPIC
- Healthcare technology platforms
- Microsoft Office
- Microsoft 365
- Care Management
- SDOH
- CPI training
- EPIC & Microsoft systems
Certification
Training: Crisis Prevention Intervention (CPI) Trained
Timeline
Patient Access Specialist (PRN)
Texas Health Resources Presbyterian Hospital
09.2024 - Current
Front Desk Coordinator Lead
Mosaic Sexual Health Clinic
08.2023 - 01.2024
Office Manager
Broadway Psychiatry Clinic
07.2020 - 07.2023
IT Support Specialist
Partners Home and Nursing
05.2018 - 02.2020
Master of Healthcare Administration -
Texas State University
Bachelor of Science - Health Sciences
Florida Agricultural & Mechanical University