Noe Franco Mercado
Union City,CA
Summary
Business Management professional with 10+ years of experience spanning financial services, business operations, logistics, and technology. Currently serving as a Senior Relationship Banker at U.S. Bank, supporting 100+ clients through financial analysis, business needs assessment, and cross-functional coordination. Previous experience in autonomous vehicle technology and logistics has developed strong capabilities in operational analysis, problem-solving, process execution, compliance, and working in fast-paced environments. Currently completing a Bachelor of Science in Business Management at Western Governors University, expected October 2026, with an interest in applying business and analytical skills within Northrop Grumman's Business Management Organization.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
Sr Relationship Banker
U.S. Bank
Fremont, California
09.2022 - Current
- Managed and grew relationships with 100+ clients, including small business owners and affluent clients, by analyzing financial needs and delivering tailored solutions to support business operations and growth objectives.
- Generated more than $15 million in new investment and deposit activity during 2025 through relationship development, financial analysis, and identification of client opportunities.
- Identify client and business needs through financial reviews, account analysis, and consultative conversations, developing solutions to address challenges and support long-term goals.
- Developed new business through proactive outreach and community involvement, conducting in-person visits with local business owners to identify operational needs and opportunities.
- Manage client needs from initial assessment through implementation, coordinating with internal teams to ensure solutions are delivered accurately and efficiently.
- Collaborate with Business Bankers, Payment Solutions, lending, and other internal partners to address complex client needs and deliver comprehensive financial solutions.
- Support account onboarding, servicing, maintenance, credit reviews, renewals, and ongoing relationship monitoring while maintaining compliance with established policies and procedures.
- Use digital banking tools and internal systems to improve service efficiency and enhance the client experience while maintaining strong personal relationships.
Autonomous Vehicle Operator/Software Tester
Waymo
, California
10.2021 - 08.2022
- Operated and monitored autonomous vehicle systems while using specialized software and technical equipment to support safe and reliable vehicle operations.
- Evaluated vehicle performance in real-world conditions, communicated observations and operational issues, and contributed to identifying system improvements.
- Monitored vehicle behavior, identified incorrect actions, and provided feedback to technical teams to enhance system and software performance.
- Performed system diagnostics, troubleshooting, and controlled system restarts to address operational issues and safely re-engage autonomous functionality.
- Documented technical and operational issues, collaborated with internal teams, and facilitated resolution to ensure continuous vehicle readiness.
- Followed established technical, safety, and operational procedures while responding to unexpected situations in a technology-driven environment.
Operations Lead (DOT)
FedEx Express
Pleasanton, CA
01.2015 - 07.2021
- Managed preparation for Department of Transportation (DOT) requirements and helped ensure couriers were properly prepared to meet safety and operational standards.
- Monitored courier performance and provided targeted guidance to maintain high service quality and adherence to safety standards.
- Coordinated staffing, courier readiness, and route preparation to ensure efficient daily delivery operations.
- Trained new and existing couriers on delivery procedures, safety expectations, operational processes, and customer service standards.
- Adapted to changing operational conditions and resolved customer issues while ensuring compliance with delivery requirements and safety protocols.
- Recognized as a Safe Driver for five consecutive years for consistently following safety and operational procedures.
- Assisted with the hiring process for new couriers, including drug testing, onboarding, and preparation of required documentation and procedures.
- Progressed into an Operations Lead role based on reliability, performance, and ability to support day-to-day operations.
Warehouse Lead / Forklift Operator
Nestlé
Livermore, CA
01.2013 - 04.2014
- Achieved promotion to Warehouse Lead for demonstrating exceptional performance, accuracy, reliability, and effective coordination of daily operations.
- Coordinated daily warehouse operations with Supervisor and Area Manager, ensuring efficient preparation and movement of freight for delivery and residential water operations.
- Managed the loading and reloading of freight trucks, ensuring the correct inventory was selected, organized, and loaded for scheduled deliveries.
- Directed team members during loading operations and monitored inventory accuracy to ensure orders were prepared correctly and efficiently.
- Collaborated with Supervisor and Area Manager to resolve operational issues, prioritize tasks, and maintain seamless warehouse workflow.
- Operated material-handling equipment, including forklifts, while following established safety and warehouse procedures.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT10-2026
GED Completion -
Ohlone College
Fremont, CASkills
- Customer Relationship Management (CRM)
- B2B & B2C Relationship Management
- Data & Operational Analysis
- Operations Management
- Operational Planning & Execution
- Process Improvement & Continuous Improvement
- Problem Solving & Troubleshooting
- Team Leadership & Coordination
- Training & Employee Development
- Safety & Compliance
- Inventory Management & Accuracy
- Cross-Functional Collaboration
Certification
Securities Industry Essentials (SIE) - Passed, FINRA| April 2026, Notary Public Commission - (California)
Business Development & Community Engagement
- Active participant with the Sunnyvale Chamber of Commerce, supporting local business initiatives and networking events
- Attend grand openings and community events to build relationships with new and existing business owners
- Conduct on-site visits with local businesses to better understand operations and identify financial opportunities
- Build referral networks through local business connections and centers of influence
Languages
Spanish
Professional
Timeline
Sr Relationship Banker
U.S. Bank
09.2022 - Current
Autonomous Vehicle Operator/Software Tester
Waymo
10.2021 - 08.2022
Operations Lead (DOT)
FedEx Express
01.2015 - 07.2021
Warehouse Lead / Forklift Operator
Nestlé
01.2013 - 04.2014
Bachelor of Science - Business Management
Western Governors University
GED Completion -
Ohlone College