Summary
Overview
Work History
Education
Skills
Timeline
Generic

Petrice Wilson

Waynesboro,GA

Summary

Organized and dependable professional candidate successful at managing multiple priorities with a dedicated positive attitude. Willingness to take on added responsibilities to meet company goals.

Overview

14
14
years of professional experience

Work History

Front end Customer Service Rep.

Wal-Mart
08.2022 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Optimized storage strategies.
  • Processed customer service orders promptly to increase customer satisfaction.

Shipping Clerk/Order Picker

Galaxy Distribution
09.2016 - 12.2018
  • Utilized multiple systems to performed data entry, review invoices and create files to fulfill customer orders and maintain product inventory levels.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Reviewed order data to verify transactions and shipping dates.
  • Improved shipping efficiency by streamlining packing and labeling processes.
  • Inspected incoming and outgoing shipments to identify discrepancies.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.

Receptionist

D & R Fireplace Services
10.2013 - 03.2017
  • Utilized exemplary customer service skills to communicate with clients through e-mail, telephone and mail.
  • Interacted with builders to schedule warranty issues.
  • Filed warranty on service parts.
  • Operated point of sales equipment to process payments.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines when scheduling service-related work orders.
  • Resolved client problems and complaints.
  • Submitted purchase orders for warranties and service parts.
  • Maintained confidentiality of information regarding clients and company.
  • Handled assignments independently with good judgement and critical thinking skills.

Customer Services Representative

Electrolux
01.2010 - 09.2012
  • Utilized effective customer service skills to take ownership of each call by implementing the correct resolution, providing accurate information and exhausting all options.
  • Developed and maintained relationships with internal sales team members and external customers while providing administrative support for post-delivery issues including damage claims, parts replacement, scheduling service appointments.
  • Utilized several systems to retrieve and enter data, set up new contracts, recommend products and services, advise customers on purchases and inform them of promotions.
  • Adhered to policies and procedures.

Education

Associate of Science - Business Administration

Augusta Technical College
Waynesboro, GA
09.2005

Skills

  • Order Fulfillment
  • Microsoft Office Suite
  • Data Entry
  • Order documentation
  • Conflict Resolution
  • Customer Data Confidentiality
  • Regulatory Compliance
  • Warranty Service
  • Merchandise Orders and Exchanges
  • Document and Records Management
  • POS systems expert
  • Quality Assurance Controls

Timeline

Front end Customer Service Rep.

Wal-Mart
08.2022 - Current

Shipping Clerk/Order Picker

Galaxy Distribution
09.2016 - 12.2018

Receptionist

D & R Fireplace Services
10.2013 - 03.2017

Customer Services Representative

Electrolux
01.2010 - 09.2012

Associate of Science - Business Administration

Augusta Technical College

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Petrice Wilson