Noel Bailey
Bryant,AR
Summary
Seasoned Small Business Owner with 9 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends to drive business development initiatives and achieve sales goals. Hardworking and reliable with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.Flexible and organized Restaurant Manager with 4 years of experience with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand the customer base through careful oversight and novel promotional methods.
BDC representative with over a year of experience responding to automotive customer inquiries and setting up appointments with the service/sales team. Results driven and dedicated to customer satisfaction.
Overview
17
17
years of professional experience
Work History
BDC Service Representative
Everett INFINITI of Central Arkansas
Benton, AR
05.2023 - Current
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Followed up on service leads through outbound calling.
- Followed up with customers after completion of service requests.
- Resolved customer complaints and issues in an efficient manner.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Completed prior daily deposits for the service department.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cabinet Shop Owner
Self Employed
Benton, AR
03.2014 - Current
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Defined strategic plans and kept business on track to meet objectives.
- Set and implemented strategic goals and initiative to align company with mission, values, and vision.
- Demonstrated and supported continuous improvement and growth mindset.
Restaurant Manager
Jim Garrett
Kirby, AR
07.2008 - 11.2012
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Restaurant Waitress
Jim Garrett
Kirby, AR
09.2007 - 07.2008
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Kirby High School
Kirby, AR05.2005
Some College (No Degree) - Business Management
Henderson State University
Arkadelphia, ARSkills
- Customer service expertise
- Purchasing and planning
- Performance improvements
- Organization and prioritization
- Hiring and Training
- Scheduling
- Multitasking
Timeline
BDC Service Representative
Everett INFINITI of Central Arkansas
05.2023 - Current
Cabinet Shop Owner
Self Employed
03.2014 - Current
Restaurant Manager
Jim Garrett
07.2008 - 11.2012
Restaurant Waitress
Jim Garrett
09.2007 - 07.2008
Kirby High School
Some College (No Degree) - Business Management
Henderson State University