Jadie Santiago
San Antonio,TX
Summary
Detail-oriented BDC Service Representative with a strong focus on customer service and team collaboration. Skilled in time management and data entry, contributing to improved service operations and customer satisfaction.
Overview
1
1
Language
3
3
years of professional experience
Work History
BDC Service Representative
Hyundai
Temecula, CA
03.2024 - Current
- Provided exceptional customer service through effective communication and problem-solving.
- Managed service appointments and coordinated schedules for service technicians.
- Assisted customers with inquiries about vehicle maintenance and warranty options.
- Collaborated with team members to streamline service operations and improve efficiency.
- Handled customer complaints professionally, ensuring prompt resolution of issues.
- Followed up with customers after completion of service requests.
- Advised customers on available options for service or products.
Customer Service Cashier
CVS Pharmacy, Retail
Temecula, CA
10.2023 - 02.2024
- Processed customer transactions efficiently at a busy retail pharmacy.
- Assisted customers with product inquiries and recommendations.
- Maintained clean and organized checkout area for optimal service.
- Handled cash, credit, and digital payments securely and accurately.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Resolved customer complaints calmly and effectively, enhancing satisfaction.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
Property Management Assistant
Stream Realty
San Antonio, TX
03.2023 - 07.2023
- Assisted property managers with daily operations and tenant inquiries.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Coordinated maintenance requests and scheduled vendor appointments.
- Processed incoming payments from tenants in a timely manner.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Responded quickly to emergency situations involving tenants or properties.
- Maintained accurate records of tenant communications and property documents.
- Conducted routine inspections to ensure property standards were met.
- Utilized property management software for tracking tasks and reporting issues.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
Education
High School Diploma -
Sam Houston High School
San Antonio, TX06-2019
Skills
- CRM software expertise
- Customer service
- Service appointment calls
- Appointment scheduling
- Customer follow-up
- Follow-up procedures
- Data entry
- Time management
- Strong multitasking
- Microsoft office
- Effective communication
- Team collaboration
- Active listening
- Phone etiquette
- Attention to detail
Languages
English
Full Professional
Timeline
BDC Service Representative
Hyundai
03.2024 - Current
Customer Service Cashier
CVS Pharmacy, Retail
10.2023 - 02.2024
Property Management Assistant
Stream Realty
03.2023 - 07.2023
High School Diploma -
Sam Houston High School